1.75bn to use mobile banking

More than 1.75 billion mobile phone users will have used their device for banking purposes by the end of 2019, up from 800 million people this year, according to a new Juniper Research forecast. “Banks now regard the mobile channel as an indispensable revenue stream,” says report author Nitin Bhas. “However, with the mobile channel becoming a key customer retention strategy, it presents a great challenge to traditional institutions.”

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