Citi joins chatbot arms race, unveils Facebook messenger tie-up that will launch later this year — South China Morning Post — “Citi’s offering will be the first Facebook Messenger-embedded chatbot to let customers access their own financial records and potentially conduct transactions in future. It plans to roll out the service worldwide following its launch in Singapore in March.”
Singapore
India and Singapore link up their national payments networks
PM launches RuPay in Singapore — The Tribune — “The RuPay digital payments system was linked up with Singapore’s 33-year-old Network for Electronic Transfers (Nets). RuPay users will be able to make payments at all Nets acceptance points across Singapore. Holders of Singapore Nets will be able to make online purchases on the National Payments Corporation of India (NPCI) e-commerce merchant website, using 2.8m RuPay point-of-sale terminals in India.”
Carriers in Singapore, India, Thailand and the Philippines to link their mobile wallet services
Singtel to launch mobile wallet tie-up with regional associates — The Straits Times — “The Singtel Group plans to roll out mobile wallet interoperability across its network of regional associates in Asia by mid-2018… Mobile wallet customers of Singtel and the group’s various associate telcos would then be able to make cashless payments in their home currency, using their home telco’s app, at physical merchants while abroad… Singtel’s goal is to bring the Philippines’ Globe, Indonesia’s Telkomsel and India’s Airtel on board from the second half of 2018 onwards, pending regulatory approval. Regulators have already given the green light for the partnership between Singtel’s Dash payments app and Thai counterpart myAIS.”
Ride-hailing app Grab acquires mobile payments startup iKaaz
Grab announces acquisition of Bangalore-based payments startup iKaaz — Grab — “The rich functionality of iKaaz’ mobile payments platform and its experienced leadership team will accelerate feature development and partner integration of GrabPay, Grab’s payments platform. Already Southeast Asia’s #1 ride-hailing platform, Grab is expanding across all markets in Southeast Asia in 2018 with the goal of becoming the region’s universal payments platform.”
One in three ‘connected consumers’ in India now use mobile payments
Kantar TNS study reveals the rise of mobile payments in India — Kantar TNS — “Mobile payments have seen a sharp rise with one in three (35%) connected consumers in India using it. The popularity of mobile payments in India is also revealed by the number of regular users, with 23% saying they use mobile payments at least once a week. The results of the study showed that India (35%) is ahead of other APAC countries like Indonesia (9%) and Philippines (7%) but has still a lot of catching up to do with the likes of China (94%) and Singapore (65%) where mobile payments have become a more regular habit.”
Issuers to adopt common QR code for payments in Singapore from 2018
Common Singapore QR code to be rolled out next year — Channel News Asia — “A common Singapore Quick Response Code (SG QR) will be rolled out and adopted by payment service providers in Singapore next year, the Monetary Authority of Singapore (MAS) said on Monday… Payment services providers in Singapore have also committed to update their mobile payment apps for consumers to read the SG QR. The newly announced NETS QR will be part of SG QR as will other payment service providers such as Singtel Dash QR.”
DBS launches developer platform that gives access to 155 banking APIs
Reimagining banking, DBS launches world’s largest banking API developer platform — DBS Bank — “With 155 APIs at launch for Singapore across more than 20 categories such as funds transfers, rewards, PayLah! and real-time payments, the platform will offer the world’s largest number of, and most relevant, banking APIs… More than 50 companies including household names such as AIG, McDonald’s, MSIG, PropertyGuru, as well as start-ups like Activpass, FoodPanda, Homage, and soCash have already hopped onto the platform.”
Visa gives approval to prepaid cryptocurrency card
Visa approves Monaco cryptocurrency card for Singapore residents — Bloomberg — “Visa Inc has approved a prepaid card backed by the cryptocurrency Monaco as the world’s largest payments network continues its foray into digital currencies… Visa has also approved programs for BitPay and Shift Card that allow consumers to convert cryptocurrencies into legal tender and deposit those funds into a bank account that is linked to a Visa debit or prepaid card.”
Taxi hailing app Grab targets Asian mobile payment market
Grab starts mobile wallet service at hawker stalls in Singapore — Bloomberg — “Grab will enable its four million users in the city-state to scan a quick response, or QR, code to pay for local dishes such as chicken rice and prawn noodles at hawker stands around the country. Grab plans to increase the number of small merchants accepting GrabPay from 25 to 1,000 by the end of December… The five-year-old startup plans to roll out mobile wallet services across the region next year, according to co-founder Tan Hooi Ling.”
Indian mobile wallet giant Paytm plans expansion to US, Japan and Europe
India’s top payment app has eyes on US market — Wall Street Journal — “India’s largest mobile payment app — backed by the likes of China’s Alibaba Group Holding Ltd and Japan’s SoftBank Group Corp — has its eye on the US, its founder said. Speaking at The Wall Street Journal’s D.Live Singapore event, Paytm founder and chief executive Vijay Shekhar Sharma said his aim is to expand into developed markets, also including Japan and Europe.”
Singapore banks begin rollout of NetsPay NFC and QR mobile wallet
NetsPay mobile wallet available for download — The Straits Times — “Nets users can now leave their physical ATM cards at home. They can also ditch multiple mobile apps that provide similar payment functions. The NetsPay mobile wallet — which can digitise the credit, debit and ATM cards of six banks here — is currently available for download…. The app lets users pay through their digital Nets cards with just a tap of their mobile phone, or by scanning a QR code at merchants that accept the service — without encumbering users with the need to download multiple mobile apps.”
Asian banks develop blockchain-based customer identity platform
OCBC Bank, HSBC, MUFG, IMDA complete proof-of-concept KYC blockchain — Digital News Asia — “The KYC [Know Your Customer] blockchain – running on a Distributed Ledger Technology (DLT) platform which enables structured information to be recorded, accessed and shared across a distributed network using advanced cryptography – allows banks to collect, validate and share customer information – with the customer’s consent – accurately, efficiently and in a secured manner.”
New iPhones and Apple Watch to support NFC-F for FeliCa payments around the world
Global FeliCa for iPhone 8, iPhone X, Apple Watch Series 3 — Ata Distance — “Though Apple is very low key about global NFC-F support, FeliCa systems outside of Japan, such as Hong Kong’s MTR system and Octopus Card, and Singapore’s EZ-Link will be able to add Apple Pay Suica-like services… It also means that ‘inbound’ visitors to Japan can add Apple Pay Suica with the new devices.”
Standard Chartered turns merchants into ATMs
No ATM needed: Standard Chartered partners startup SoCash on 400 cash withdrawal points — The Straits Times — “Instead of having to look for an ATM, Standard Chartered Bank customers now have the option of getting cash through SoCash, which has been integrated into the SC Mobile app… They simply key in the amount they want to withdraw and collect the cash from any outlet of a participating merchant. Withdrawals can range anywhere from S$20 (US$14.84) to a maximum of S$500 (US$371.09) daily.”
Citi Bot to answer customer queries via Facebook Messenger
Citi launches first Facebook Messenger banking chatbot in Singapore that provides customer account information — Citigroup — “Citi Bot will be able to address a range of common customer needs, including account-specific enquiries such as checking of account balances and transactions, providing credit card bill summaries, rewards and points balances and answering frequently asked questions… The second phase of the Citi Bot will introduce more new features such as card activation, ability to lock and unlock credit cards and transaction alerts for cards.”
Samsung Pay rolls out loyalty program in Singapore
Samsung introduces latest series of enhanced wearables and new Samsung Pay loyalty programme — Samsung — “Consisting of three loyalty tiers – Gold, Silver and Bronze – users can level up across the tiers after meeting a target number of transactions. With each level-up achieved in the Samsung Rewards programme, users can get to earn more points per transaction, reaping additional rewards in return.”
Singapore to add mobile options to contactless transit payments trial
Parliament: Cashless trial for public transport to be extended to more payment types from next year — The Straits Times — “A trial system that allows commuters to pay their public transport fares using contactless credit or debit cards will be extended to more payment types including Visa and Nets 2.0 from next June (2018). Mobile payment modes — such as Android Pay, Apple Pay and Samsung Pay — will also be available from the first quarter of next year as part of the trial.”
Ride-hailing app Grab launches e-payment and fund transfer system
Ride-hailing app Grab launches e-payment and fund transfer system — The Straits Times — “Users will be able to transfer GrabPay credits between themselves via its in-app mobile wallet… Grab also aims to work with more than 1,000 merchants in the retail, entertainment and food and beverage industries to accept mobile payments through GrabPay in the fourth quarter of 2017.”
Payments Council to create common QR code for Singapore
Payments Council to create common QR code for Singapore — Singapore Business Review — “The newly established Payments Council formed an industry taskforce to develop a common QR code for Singapore (SGQR)… Stakeholders in the SGQR include banks, payment schemes, QR payment service providers, and relevant government agencies.”
OCBC Bank launches mobile keyboard to enable cashless payments directly from any mobile app
OCBC Bank launches mobile keyboard to enable cashless payments directly from any mobile app — OCBC — “The OCBC Keyboard can be used within any mobile app or browser – for instance, within Facebook, Whatsapp, Instagram or Chrome – to send money instantly to anyone with a bank account in Singapore… Payments are completely secure as they are authenticated with the sender’s mobile banking credentials.”