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    News stories featuring Facebook:

    Absa Bank comes to Facebook Messenger

    July 26th, 2016

    Customers of Africa’s Absa Bank can now conduct banking transactions through Facebook Messenger using the bank’s ChatBanking feature. The service will allow customers to retrieve balances, buy airtime or data for their mobile phone, view statements, buy prepaid electricity and make money transfers. “In a one-time only process, Absa customers who are registered for Absa Online and have access to the Express tab can register for ChatBanking for Facebook Messenger,” Absa says. The feature was made available in May 2016 through Twitter.

    Pizza Hut enables orders on social media

    July 14th, 2016

    Customers of Pizza Hut will soon be able to place orders using Facebook Messenger and Twitter through a new chatbot launched by the pizza chain and technology provider Conversable. “With this service, customers will be able to reorder their favourites or saved orders from any US Pizza Hut location by chatting directly with the Pizza Hut accounts on Facebook Messenger and Twitter as well as get answers to frequently asked questions and receive the latest deals and promotions,” Pizza Hut says.

    Singapore banks to allow transfers with social media IDs

    July 6th, 2016

    Banks in Singapore are working on a service that would let consumers make payments using their Facebook ID or Twitter username. “The system will allow electronic transfers between account holders who have registered their social media identities with their banks,” The Financial Times reports. “The service will be based on Singapore’s existing internal fund transfer system, known as FAST, which brings together 20 banks to allow near-instant fund transfers.” A pilot is due to take place in early 2017.

    Facebook tests Messenger payments

    July 1st, 2016

    US consumers are testing a new service that lets them send money through Facebook’s Messenger chat app. “The company confirmed it has added a new option in its flagship app’s main navigation titled Send or Request Money,” TechCrunch reports. “The feature will move Facebook users into Messenger in order to manage payments.” The service is only available in the US for “the time being”. Reports that Facebook is also looking at letting users make in-store payments through Messenger emerged in May 2016.

    Amex bot notifies purchases through Facebook Messenger

    June 24th, 2016

    American Express customers will soon be able to get real-time notifications about their purchases through Facebook’s Messenger app after the company demonstrated how card members can “sign up to receive real-time notifications about their purchases and important information about card benefits and services related to those purchases via an Amex bot for Messenger”. Facebook Bots were unveiled in April to bring a range of new functions to the instant messaging app.

    Facebook Messenger to add in-store payments?

    March 29th, 2016

    Facebook could be looking at letting its users make in-store purchases via its Facebook Messenger chat app, according to The Information. “Tucked inside the code for Facebook’s Messenger are clues for how the chat app plans to become a marketplace, including an unreleased feature that lets people use the app to buy things in stores,” the publication says.

    Facebook may soon support Apple Pay

    January 28th, 2016

    Facebook is open to partnering with Apple Pay and other payment services in order to enable payments on its social media network, Facebook CEO Mark Zuckerberg has revealed. “We’ll partner with everyone who does payment,”  he explained during the company’s fourth quarter earnings call. “We look at the stuff that Apple is doing with Apple Pay for example as a really neat innovation in the space that takes a lot of friction out of transactions.”

    Facebook bots to enable Messenger commerce

    January 6th, 2016

    Facebook has given some developers access to an as yet unannounced Chat SDK that allows them to build interactive experiences and “bots” in Messenger for shopping, booking travel and more, according to TechCrunch. “The Chat SDK allows developers to create bots that users can send text messages to directly and that automatically respond with information, images, location services, product prices, buy buttons and more,” the publication reports. “The Chat SDK can also tap into Messenger’s built-in payments system to let users make purchases via bots.”

    Facebook Messenger to launch in-app taxi booking and payments

    December 17th, 2015

    Facebook Messenger users across the US will soon be able to order and pay for an Uber taxi from within the chat app. “Within a conversation, tap the more menu and choose transportation,” Facebook says. “You can also search directly for Uber and tap the car icon to request a ride. For a limited time, you’ll get a free ride the first time you use this feature.” Payments are being processed by PayPal’s Braintree.

    Facebook pilots Buy Tickets button

    December 7th, 2015

    Facebook has begun piloting a service that allows users to buy concert tickets through the social network’s event pages using a Buy Tickets button. “The tickets, when purchased, will be available for pickup at Will Call windows,” Buzz Feed reports. “A Facebook spokeswoman said the company is partnering with a small group of independent venues, artists and event promoters in the San Francisco Bay Area for the pilot.”

    Twitter to offer Buy buttons with Shopify

    August 6th, 2015

    Twitter is reportedly integrating with e-commerce platform Shopify to offer its Buy buttons to a wider range of businesses. “Shopify has around 100,000 merchants in the US,” Re/code reports. “With a Twitter deal, those businesses would be able to sell their wares within tweets.” Pinterest and Facebook have already integrated with Shopify, while Twitter unveiled buy buttons on its site in September 2014.

    Facebook rolls out Messenger mobile payments across US

    July 1st, 2015

    Facebook has made its Messenger mobile payments service available across the US following its launch in New York City in May. The service was first unveiled in March as a way for users to send and receive money for free through the Messenger app. “Add your debit card and pay anyone on Messenger in a few taps,” the social network says.

    One in five Australians make in-store mobile payments

    June 26th, 2015

    Three in ten Australians plan to use their smartphone for all their digital money and financial needs by 2017 and one in five (17%) are already using their smartphones to make in-store payments, research from lender Fair Go Finance reveals. “50% would like to use biometrics instead of PIN codes by 2020,” the survey finds. “One in ten said they would use Facebook to transfer money to friends and family.”

    Facebook expands buy button pilot

    June 15th, 2015

    Facebook has extended its ‘buy’ button pilot to US retailers using the Shopify commerce platform. “A small group of Shopify merchants are already using this solution to post products with buy buttons, Shopify says. “Today, we are expanding the beta test to include a variety of businesses.”

    Facebook expands free Bluetooth beacon program

    June 11th, 2015

    Facebook is offering free Bluetooth beacons to select businesses across the US that will enable them to send “useful and relevant” information to customers about the places they visit. The move comes as an update to… More

    Facebook rolls out Messenger payments to New York

    May 28th, 2015

    Facebook is to roll out its mobile payments service to New York City and surrounding metro areas and will add additional functionality to make it “easier to send and receive money”, an email sent out by the social network and seen by VentureBeat reveals. The service was first unveiled in March as a way for users to send and receive money for free through the Messenger app. New features include hyperlinked dollar amounts and the possibility to send payments to a single person when part of a group conversation.

    Apple Pay is top choice among US consumers as mobile payment security concerns fade

    April 22nd, 2015

    Apple Pay has become the top choice of services among US consumers planning on using mobile payments in the next 90 days, a survey conducted by 451 Research has found — and consumers increasingly think mobile payments are more secure than credit cards. More

    Facebook rolls out payments with Messenger app

    March 18th, 2015

    Facebook users in the US will soon be able to make and receive secure mobile payments for free via the social network’s Messenger app. The service is rolling out “over the coming months”, Facebook says…. More

    Facebook to test Bluetooth beacons in New York

    February 2nd, 2015

    Facebook has unveiled a new service called Place Tips that works with Bluetooth beacons, WiFi and GPS to show the social network’s iOS app users “useful and relevant” information about the places they visit. Those… More

    CBD launches bank branch in Facebook

    October 27th, 2014

    Commercial Bank of Dubai (CBD) has launched a virtual bank branch for Facebook, letting its online banking customers check balances, pay credit card bills, transfer money between accounts and track expenses from within the social network. Customers need to link their online banking profile to their Facebook account and verify the setup using a one-time password sent to their mobile device to use the service.

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