Global consumers are “more concerned” with protecting their financial and payments information on a computer than protecting the same data in a mobile wallet, ACI Worldwide and Aite Group research reveals, with more than 80% believing their mobile wallet data is secure... More
Survey
Mobile wallet providers ‘failing to realise full potential of loyalty programs’
Mobile financial service providers are failing to fully realise the potential of loyalty programs to drive revenue growth, a survey by customer experience solutions provider Amdocs and consultancy firm Ovum says, while those who employ loyalty programs are “better placed” to increase usage and adoption of their mobile wallet service... More
Eight in 10 US consumers would prefer an Amazon Go automated store to traditional shopping
Some 84% of US consumers say they would enjoy shopping at an Amazon Go automated store more than a traditional grocery store, but a fifth think they would lose out on traditional shopping experiences by doing so, the results of a survey of 1,000 shoppers released by packaging solutions provider Shorr Packaging show... More
One fifth of global consumers have made an in-store mobile payment as China leads the way
Nearly one fifth of global consumers (18%) have made an in-store mobile payment in the past six months, representing an increase of 10% from the same period in 2014, research released by trade body Mobile Ecosystem Forum (MEF) reveals. Chinese consumers lead the way, with 38% of them having paid with their phone at the point of sale — nearly double the global average. More
One in 10 UK consumers have used mobile payments, survey reveals
More than one in 10 (11%) of UK consumers have made an in-store mobile payment and do so occasionally, with 2% doing so “wherever possible”, research from price comparison service uSwitch reveals... More
Korean central bank to put small change on cards
The Bank of Korea (BOK) is to pilot a service that allows merchants to give customers change in the form of a top-up onto a prepaid card instead of coins... More
600m mobile devices to include biometrics by 2021
More than 600m mobile devices worldwide will include biometric authentication within the next five years, up from 190m in 2016, with demand for methods that involve less hardware raising the profile of solutions such as voice and facial recognition, a report from Juniper Research says... More
Growth in millennials’ mobile commerce use
Eighty-eight percent of US millennials are conducting transactions from their mobile device with 15% doing so multiple times a day, research from mobile capture and identity verification firm Mitek shows... More
Mobile retail commerce to reach US$1,120bn by 2020
The value of global mobile retail commerce is set to reach US$1,120bn by 2020, up from US$415bn in 2016, a white paper released by Aite Group predicts... More
New Zealanders confidence in digital payments on increase
Nearly three quarters of New Zealanders (72%) trust that payments made via digital and mobile methods are secure, compared to 51% when digital payment methods first emerged, Visa reveals... More
China’s mobile commerce lead over US revealed in IAB report
China is leading the US when it comes to mobile commerce, with nearly twice as many Chinese consumers making a mobile purchase over the previous 12 months than their American counterparts, a study by the Interactive Advertising Bureau (IAB) says... More
European millennials demand higher standards for mobile payments services
One fifth of German millennials (21%), more than a third of Dutch millennials (36%) and Italian millennials (37%) and a quarter of UK millennials (25%) are now making mobile payments in-store, online and in-app, research released by UK payments infrastructure operator VocaLink reveals... More
UK consumers say mobile payments are ‘life changing’
More than one third of UK consumers (37%) describe mobile payments as “life changing” while 57% say the same thing for contactless transactions, research by UK bank Barclays reveals... More
Half of global banking customers use fintech services, but trust remains low
Half of banking customers around the world are using the products or services of at least one fintech firm, according to the first World FinTech Report (WFTR) from Capgemini and LinkedIn, but customer trust in fintech providers is low... More
PayPal tops US digital payment preference
More than half of US consumers (60%) are currently using a method of digital payment with the most popular proving to be PayPal, used by 51%, a study conducted by Thales in conjunction with Wakefield Research reveals... More
UK consumers spend £36 every month using mobile payments, study finds
British consumers are spending an average of £36.76 (US$44.95) of their monthly disposable income through mobile payments, equating to £1.46bn (US$1.78bn) spent using mobile devices in the UK every month, research released by VoucherCodes reveals... More
US consumers trust banks most for payments
More than eight in 10 US consumers (82%) trust banks most to keep their payments safe, research from the American Bankers Association (ABA) reveals... More
Businesses missing customers’ move to mobile payments
A third of global consumers expect mobile money to dominate payments within a decade, NTT Data predicts, while 31% of executives think mobile money “does not apply” to their business... More
US smartphone owners switch to mobile payments
More than half of smartphone owners in the US have used their mobile phone to pay for goods and services in-store and online, Mercator Advisory Group says... More
Smartphone users rate security most important app attribute, survey finds
PARTNER NEWS: More than two thirds of smartphone owners use mobile banking apps, while nearly 80% consider security and reliability the most important attributes of a paid app, says a survey by Gemalto which is now available to download from the NFC World Knowledge Centre... More