More than half of consumers in the Asia Pacific region would make contactless tap-to-phone NFC payments directly to a merchant’s mobile phone at the checkout “despite solutions not yet being widely available in the region”, according to research released by Visa. More
Survey
One in three consumers favour a further increase in UK contactless transaction limit
One in three UK consumers (32%) are in favour of further raising the country’s current contactless spending limit from £45 (US$59), according to a YouGov survey... More
Three in four US consumers now prefer using contactless cards
A survey of 1,000 US consumers who are familiar with contactless payment cards has found that 75% now prefer using contactless cards as their primary payment method... More
Bitkom reports major switch in German attitudes to contactless payments
Seven in ten German consumers would now like to have more opportunities to use contactless payments and 75% are trying to avoid cash payments “as often as possible”, a new survey has found... More
Three in ten US consumers to use contactless and mobile payments post-pandemic
A new survey has found that 45% of US consumers are now using “a mobile wallet of some type”, 16% are using paper-based currency less than before the pandemic and 31% say will use contactless or mobile wallet payments instead of cash and cheques in the aftermath of Covid-19... More
Amex reports shift in US consumer attitudes to contactless payments
The number of US consumers reporting that they are using contactless payments in stores has increased by 11%, an Amex survey has found. 50% of the surveyed consumers who have used contactless agree that it is safer for their health than using cash. More
UK consumers report growing concerns over using ATMs and payment terminals
Touching technology: preparing for a post-pandemic future — Foolproof — “Since the outbreak, three out of four people say they are now more concerned than before about ATMs, a similar number about touchscreens in GP surgeries and more than half of users are more concerned than before about smartphones. Previously much less of a worry, card payment terminals are now more of a concern for six out of ten users, making it into the top 5 touchpoints of concern.”
Survey finds 84% of consumers are ‘thinking differently about how they make payments’
Over half of UK consumers have tried a new payment method since the outbreak of Covid-19 — Paysafe — “In the company’s latest ‘Lost in Transaction’ survey, in which 8,000 consumers globally were asked about their payment habits, findings revealed that 54% of UK consumers have used new forms of payments since the Covid-19 outbreak began, and 84% of respondents globally admitted they were now thinking differently about how they make payments.”
One in fourteen UK consumers no longer carry a physical wallet
One in 14 people ‘no longer carry a wallet’ — Yahoo Finance — “One in 14 people say they no longer carry a wallet, a survey has found. Some 7% no longer take a wallet out and about with them, while a fifth (20%) said that if they were to look in their wallet it would not contain any cash.”
UK consumers warming to face biometrics
A survey has found that while half of Brits are happy to unlock their phones with their faces, only a third trust the technology to authorise a payment... More
Chinese mobile payments users report high levels of fraud
A survey of more than 150,000 Chinese digital payment users has found that two-thirds have come across deceptive QR codes and 40.8% have had their codes surreptitiously forwarded to other people in the past year... More
Survey finds US consumers would switch to mobile payments to save money
Ibotta Holiday Shopping and Mobile Payments Study — Ibotta — “Of the 61% of survey respondents who have used their phones to make an in-store purchase, 63% are motivated by payment methods that offer rewards, rebates and cash back, while 55% would be inclined to adopt mobile payments if the solutions saved them money… More than half (52%) of these shoppers say they feel overwhelmed by the large number of mobile payments and rewards programmes.”
Survey pinpoints roadblocks to US mobile payments adoption
A major investigation into US consumers’ attitudes to mobile payments has found that concerns over how well they would be protected against loss should an issue arise is now the major barrier to widespread adoption of the technology... More
Three in four US Apple Pay users ‘are attracted to the Apple Card’
Three-quarters of Apple Pay users are attracted to the Apple Card — and so are 60% of eligible non-users, a US consumer survey conducted by Auriemma Group has found... More
Half of US Apple Pay users set to apply for an Apple Card
52% of Apple Pay users say they are likely to apply for an Apple Card in the next 12 months, a JD Power survey of US consumers has found... More
One in ten Londoners ready to ‘consider microchipping themselves’ to speed up contactless payments
Would you microchip yourself to speed up paying with contactless? — This is Money — “11% of Londoners surveyed by PaymentSense and YouGov said they’d consider microchipping themselves to make it quicker for them to make contactless payments… A quarter say they’d be happy to use a fingerprint scanner to verify payments. 16% would be in favour of using a retinal scanner to do so.”
Survey: Security tops convenience for UK online payments
Brits care more about online payment security than convenience — Equifax — “Two thirds (66%) of people rate safe and secure payments as most important in the online checkout process, with only one in ten being most concerned about speed or simplicity. Security ranked highest across all age groups, and was a particular concern for over 55s (75%) compared to just over half of 18-24 and 25-34 year olds (52% and 53% respectively).”
Survey finds consumers ‘reluctant to swap passwords for biometrics’
Consumers reluctant to swap passwords for biometrics for fear of identity fraud — Paysafe Group — “Over half of consumers (56%) are worried that the shift to biometrics to authenticate online payments will dramatically increase the amount of identity fraud, according to new research conducted by Paysafe… The research found that four fifths (81%) of consumers still favour passwords for making payments online due to concerns about the security of new biometric options.”
TNS reports on consumer attitudes to wearable payments
TNS report shows alternative and cashless payments adoption at an inflection point with security a concern to wider usage — TNS — “44% of respondents are willing to make a payment using a wearable device like a ring or a bracelet; just under two-thirds (65%) expressed that security concerns would stop them from using a wearable device to make a payment; Australians are most concerned about security (68%) versus Americans (64%) and Britons (63%); more than half of male smartwatch owners have used it to make a payment.”
Visa survey highlights benefits of open loop cards for transit payments
Chase and Visa provide an easier way to get around New York City with a tap — Visa — “More than two-thirds (67%) of riders have missed a train while waiting in line to reload a transit card, according to a recent Visa survey of more than 1,000 New Yorkers who take public transportation. Eight out of ten (83%) people surveyed said they have had trouble getting their transit card to work at the turnstile. And two-thirds (66%) have left or forgotten funds on a transit card, at an average of $35.10 lost.”