Mobile payments rise in popularity, reaching tipping point in some countries — ACI Worldwide — “17% of US consumers now regularly use their smartphone to pay, up from 6% in 2014… In Europe, Spanish consumers are the most active users of mobile wallets, with 25% using them regularly, followed by Italy (24%), Sweden (23%) and the UK (14%). India tops the list of countries surveyed, with 56% of consumers saying they pay with a smartphone regularly”.
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Cashless society still far away for most European markets
Cashless society still far away for most European markets — GlobalData — “The closest market to the cashless ideal is Norway, where cash accounted for only 7% of all transactions in 2016 (down from 11% in 2011). The Scandinavian markets generally are the least reliant on cash in the region, with cash accounting for 18% of all transactions in Sweden in 2016, and 26% in Denmark… The most cash-dependent market in Europe is Italy, where cash accounted for 82% of all transactions in the market in 2016 (down from 88% in 2011).”
Police chief says safer to keep contactless cap at £30
Police chief says safer to keep contactless cap at £30 — Evening Standard — “A poll last month found that more than half of retailers wanted the contactless limit increased… About 2.7p (US$0.04) in every £100 (US$129.70) that was spent was lost to contactless fraud last year.”
Emerging markets top mobile payments awareness index
More than half of consumers around the world (52%) now say they know which types of mobile payment services are available to them today, but the percentage varies widely between individual countries and across different regions and consumers in emerging markets are significantly more aware of their options than those in the developed world... More
Garmin enters the payments market with Vivoactive smartwatch
Garmin has unveiled a GPS-enabled smartwatch that includes an NFC contactless payments service called Garmin Pay which supports cards from both Visa and Mastercard and enables the wearer to “make secure payments from the watch, no phone or wallet required.”... More
Digital payment platforms primed to topple cash
Digital payment platforms primed to topple cash — US Bank — “According to the recent US Bank Cash Behavior Survey, 47% of consumers surveyed say they prefer the use of digital apps to make payments versus cash (45%)… Overall, 50% of survey respondents reported carrying cash less than half of the time. When they do carry cash, nearly half of consumers surveyed keep less than US$20 on hand, and 76% keep less than $50.”
European consumers give thumbs up to biometric payment cards
Nine in ten consumers taking part in the first European trial of a biometric payment card developed by Mastercard say they “would upgrade or probably upgrade” their favourite card to one that includes the biometric security feature if it was available, a survey by issuing bank UniCredit Bulbank has found... More
UK retailers call for higher contactless transaction limit
More than half of UK retailers that accept contactless payments would like to see the spending limit raised above the current £30 (US$40) cap, with 37% opting for £50 (US$66) and one in five hoping to see a £100 (US$132) ceiling, research released by Barclaycard ahead of the tenth anniversary of the launch of contactless payments in the UK reveals... More
How Australians pay: Evidence from the 2016 Consumer Payments survey
How Australians pay: Evidence from the 2016 Consumer Payments survey — Reserve Bank of Australia — “Cards were the most frequently used means of payment in the 2016 survey, overtaking cash for the first time. Contactless ‘tap and go’ cards are an increasingly popular way of making payments, displacing cash for many lower-value transactions… Consumers are increasingly using their mobile phones to make online and person-to-person payments.”
Viewpost survey reveals 80% of Americans support ‘futuristic’ payment technologies and currencies
Viewpost survey reveals 80% of Americans support ‘futuristic’ payment technologies and currencies — Viewpost — “35% see facial recognition as a key authentication technology for making payments within the next ten years, and 32% of Americans trust facial recognition for securing electronic payments. Retinal scanning and voice control — these advanced biometric methods have gained traction in consumers’ consciousness, with some 31% citing retinal scanning as a viable technology for authenticating payments and 18% seeing themselves using voice control to make payments by 2027.”
Debit cards overtake cash to become number one payment method in the UK
Debit cards overtake cash to become number one payment method in the UK — British Retail Consortium — “For the first time the volume of retail purchases made by card now accounts for more than half of all customer transactions, according to the BRC’s latest annual Payments Survey, released today. This has partly been driven by UK customers increasingly using cards for lower value payments.”
Survey finds consumers view contactless shopping as both ‘cool’ and ‘creepy’
A survey of consumer attitudes to emerging technologies has found that the majority of both US and European consumers now believe that using fingerprint scanning to pay for purchases is ‘cool’ — but UK and European consumers are divided on the idea of contactless shopping services like Amazon Go, with 40% considering the technology to be ‘cool’ and 31% seeing it as ‘creepy’... More
US consumers turn to digital payments for online purchases
More than 70% of online shoppers across the US have used digital payment services including mobile wallets, one-click checkout buttons and peer-to-peer (P2P) payment apps, research released by American Express reveals, with 41% “always or sometimes” choosing to use digital solutions when they pay... More
Contactless now the favoured way to pay for British shoppers as spending leaps 34 per cent since the start of 2017
Contactless now the favoured way to pay for British shoppers as spending leaps 34 per cent since the start of 2017 — Barclaycard — “More than half (51%) of all transactions up to the eligible spending limit of £30 are now made using contactless… The amount spent by users of Barclaycard’s Android Contactless Mobile app has jumped by 90% in 2017.”
Ease of use, data security are priorities for bank and credit card mobile app users, JD Power finds
Ease of use, data security are priorities for bank and credit card mobile app users, JD Power finds — JD Power — “More than two-thirds (69%) of study respondents indicate they have used a mobile payment service in the past 30 days. That number jumps to 76% among Millennials and Gen Z. This evidence suggests that efforts to integrate mobile payments with the mobile banking and credit card app experience would be beneficial.”
Mobile biometrics in financial services: A five factor framework
Mobile biometrics in financial services: A five factor framework — University of Oxford — “Overall, users believe that biometric authentication is more secure (83%) and more convenient (92%) than passwords. Fingerprint recognition obtained marginally better results compared to face recognition, for both security and convenience.”
Rise of the technophobe – education key to tech adoption, says HSBC
Rise of the technophobe – education key to tech adoption, says HSBC — HSBC — “The study of more than 12,000 people in 11 countries reveals four in every five people (80%) believe that technology makes their lives easier but less than half (46%) trust fingerprint recognition to replace their password, despite it being recognised to be at least five times more secure and significantly more convenient than traditional passwords.”
7 in 10 mobile payment users cite security concerns: report
7 in 10 mobile payment users cite security concerns: report — Yonhap News — “Nearly seven out of 10 South Koreans using mobile payment services cited security concerns… According to the report by market researcher DMC Media, 68.8% of the users were satisfied with using financial services via mobile platforms… 88% of the adults had used some sort of mobile payment tool in the past six months, up 8.8% from a survey conducted a year earlier.”
Digital, decisive and drone-ready: American Express commissioned study shows Gen Z’s customer experience expectations
Digital, decisive and drone-ready: American Express commissioned study shows Gen Z’s customer experience expectations — American Express — “33% of Gen Z respondents have used a device specific mobile wallet (i.e. Apple Pay, Samsung Pay or Android Pay) in the last three months, compared to only 22% of Gen Y.”
Bakeries, pubs and bars top UK contactless payment locations
The highest percentage of contactless payments across the UK are taking place in bakeries (62.5%) followed by pubs and bars (48.2%), caterers (47.8%), takeaway restaurants (45.5%), news dealers and newsstands (44.9%) and restaurants with 42.7%, research released by merchant services provider Paymentsense reveals. More