India sets out plans for a cash-lite society

RBI publishes ‘Payment and Settlement Systems in India: Vision 2019 — 2021’ — Reserve Bank of India — “The Payment Systems Vision 2021, with its 36 specific action points and 12 specific outcomes, aspires to (a) enhance customer experience, including robust grievance redressal; (b) empower payment system operators and service providers; (c) enable the payments ecosystem and infrastructure; (d) put in place forward-looking regulations; and (e) undertake risk-focused supervision.”

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