Disconnected experiences put customer loyalty at risk

Disconnected experiences put customer loyalty at risk — MuleSoft — “Nearly half of UK consumers (48 per cent) would be happy for banks to share their banking transaction history with a trusted third-party if it gave them a more personalised banking experience… Nearly a third (30 per cent) of UK respondents would consider using Amazon, Google, Facebook or Apple for banking services if it was offered, rather than using their standard bank.”


American Express brings the card member experience to the connected home with launch of the Amex skill for Amazon Alexa

American Express brings the card member experience to the connected home with launch of the Amex skill for Amazon Alexa — American Express — “By linking their online American Express account to the Amex skill, eligible card members with an Alexa-enabled device can check their account balance, review recent charges, make a payment and more through voice commands. The Amex skill for Alexa also connects with the Amex Offers ecosystem, enabling card members to browse certain available limited-time offers and add offers to their eligible cards.”




















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