Shoppers prefer Apple Pay over Walmart Pay

Walmart Pay icon

Walmart shoppers with access to Apple Pay are more likely to choose to use it than the store’s own Walmart Pay app, a new study has found, but those who do choose the retailer’s own app spend more at Walmart each month than those who use Apple Pay... More


US consumers report growing dissatisfaction with mobile payments services

34% of those eligible are using mobile payments, but few would recommend them — Auriemma Consulting Group — “Problems at the point of sale can prevent even the most enthusiastic Pay users from developing the habit of paying with their mobile device. This, in turn, lessens the opportunity and likelihood for recommending the service. In fact, 42% of mobile payment users wouldn’t recommend the service, up 11 points compared to last year (31%).”


Survey finds high level of consumer satisfaction with mobile payments in US and UK

Auriemma Consulting Group conducts parallel study of mobile pay usage in the US and the UK — Auriemma Consulting Group — “While UK cardholders are slightly more likely than their US counterparts to have used Apple Pay (12% v 9%) and Visa Checkout (9% v 6%) within the past month, other options, such as PayPal In-Store Checkout (5% each) and Android Pay (4% each) show similar usage patterns. Although usage metrics are low, satisfaction with each technology is extremely high.”


Auriemma reports 5% dip in mobile payment usage in US stores

Security concerns and problems at the register continue to depress mobile pay usage and net promoter scores — Auriemma Consulting Group — “Many Pay users run into problems at checkout… Half of those who had problems at a retail location that accepts mobile payments say the issue made them use the service less often overall… In fact, 45% of in-store Pay purchasers quit trying to use mobile payments entirely, and use a physical card instead.”



Survey reveals Samsung Pay tops satisfaction list in US

ACG

Apple Pay captures the greatest proportion of eligible users in the US with 33%, followed by Samsung Pay with 23%, research released by Auriemma Consulting Group (ACG) reveals. However, Samsung Pay users report higher satisfaction levels and fewer issues at the point of sale compared to Apple Pay users, with near equal proportions recommending both mobile payment services. More



Apple Pay gets 98% satisfaction rate for in-store purchases

Apple Pay

Apple Pay has gained a 98% satisfaction rate among those that have used the mobile payments service to make an in-store payment in the US, Auriemma Consulting Group’s Marianne Berry has told NFC World, adding that the average number of in-store Apple Pay purchases per week among all users now stands at 2.6... More





Four in ten US iPhone 6 owners have now used Apple Pay

Apple Pay

Apple Pay has been tried at least once by 42% of iPhone 6 and 6 Plus owners in the US, a survey by Auriemma Consulting Group (ACG) has found — and almost half the owners who haven’t yet tried the NFC mobile payments service (47%) say they intend to do so within the next six months... More



Auriemma: 30% will switch for NFC

A survey conducted by Auriemma Consulting Group has found that 30% of respondents would switch handsets in order to use their phones to make purchases and the figure rises to 41% amongst the under-45s... More


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