National Australia Bank integrates with Amazon Alexa

Hands-free banking: ‘Alexa, ask NAB if I’ve been paid’ — National Australia Bank — “The NAB skill for Amazon Alexa will allow customers, who have connected Alexa with their NAB account to ask their Alexa device questions like: ‘What’s my savings account balance?’, ‘How much do I owe on my credit card?’ or ‘Did I get paid this week?’… ‘In the future, we certainly see this experience turning into one where you can pay bills, make funds transfers or even purchase items at the command of your voice.’”



US consumers ready to share purchasing data with financial services AIs

NTT Data study finds Alexa and Siri will drive the digital customer experience of the future for financial services firms — NTT Data — “Consumers are comfortable providing FSIs [Financial Services Institutions] with access to a wide range of data if it enables them to provide advice on spending, insurance products or coverages, or targeted financing options to meet their financial goals. 68% would share online retail purchase information, 61% would share geolocation information, 49% would share Uber, Lyft and OpenTable information, 42% would share Facebook and Twitter information.”



Nissan drivers to use Amazon Alexa to unlock their vehicles

NissanConnect Services skill for Amazon Alexa — Nissan — “Forgot to lock your vehicle? Looking to remotely start your Nissan to heat it up or cool it down before you get in? The NissanConnect Services with Amazon Alexa skill allows you to connect with and control your Nissan vehicle, or vehicles, as quickly and easily as having a conversation… With NissanConnect Services with Amazon Alexa, you can use your voice to remotely start your Nissan, unlock your doors or flash your lights.”


Researchers demo voice assistant security flaw

A simple design flaw makes it astoundingly easy to hack Siri and Alexa — Co.Design — “Using a technique called the DolphinAttack, a team from Zhejiang University translated typical vocal commands into ultrasonic frequencies that are too high for the human ear to hear, but perfectly decipherable by the microphones and software powering our always-on voice assistants. This relatively simple translation process lets them take control of gadgets with just a few words uttered in frequencies none of us can hear.”


USAA launches pilot of new skill for Amazon Alexa

USAA launches pilot of new skill for Amazon Alexa — USAA — “USAA’s skill for Amazon Alexa pilot will leverage Clinc’s artificial intelligence conversation management technology to produce a more human-like interaction from Amazon Alexa, as the skill remembers context, follow-up questions, and complex human language. This technology will also learn as members interact with it and infer information not explicitly specified by users throughout a conversation.”


Control Ikea Home Smart products with Amazon Alexa, Google Assistant and Apple’s Home app

Control Ikea Home Smart products with Amazon Alexa, Google Assistant and Apple’s Home app — Ikea — “Ikea is adding functionality to its smart lighting range by enabling people to voice control their lighting with Amazon Alexa and Google Assistant and to set up and adjust lighting using Apple’s Home app and Siri voice commands. This takes Ikea one step closer to making smart home technology accessible for the many.”


American Express brings the card member experience to the connected home with launch of the Amex skill for Amazon Alexa

American Express brings the card member experience to the connected home with launch of the Amex skill for Amazon Alexa — American Express — “By linking their online American Express account to the Amex skill, eligible card members with an Alexa-enabled device can check their account balance, review recent charges, make a payment and more through voice commands. The Amex skill for Alexa also connects with the Amex Offers ecosystem, enabling card members to browse certain available limited-time offers and add offers to their eligible cards.”



Barclaycard: Realising the potential of conversational commerce is crucial

Barclaycard Conversational Commerce

Having information about how, when and why consumers seek to contact organisations through digital assistants and chatbots and understanding why they are gravitating towards doing so is critical to achieving the full potential of conversational commerce, according to Barclaycard’s managing director of future payments Nick Kerigan and director of future payments Sanjaya Shrestha. More


Starbucks to add gift cards to iMessage as Mobile Order & Pay grows

Users can send each other Starbucks gift cards in Apple's messaging app

Starbucks customers across the US will soon be able to purchase gift cards using Apple Pay and send them to friends and family within Apple’s iMessage platform. The move comes as the coffee giant reveals it now has approximately nine million mobile paying customers with one in three using Mobile Order & Pay, which accounted for 8% of all transactions made across US stores last month. More










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