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    Chatbot

    News about Chatbot.

    Capital One pilots text-based banking chatbot

    March 15th, 2017

    A group of Capital One customers have begun piloting Eno, a chatbot that uses artificial intelligence to answer requests for account information and to pay bills via SMS and emojis. “You can get a quick update on your accounts by texting Eno things like ‘what’s my balance’ or ‘how much credit do I have’,” the bank says. “You can also pay your credit card bill by texting ‘pay my bill’.”

    Turkish retailer adds payments to Messenger bot

    March 2nd, 2017

    Istanbul-based mobile retailer Getir has integrated Mastercard’s Masterpass service into its Facebook Messenger bot, enabling customers to choose products, place their order and pay from within a chat window. “Customers simply search for ‘Getir’ in Messenger, chat with an intelligent bot in a natural, conversational way, and make a secure payment with Masterpass,” Getir says.

    Half of US and UK consumers want more chatbots

    February 14th, 2017

    Nearly half of mobile users in the US and UK (49%) say they would like more conversational chatbot and/or SMS messaging options with brands, research released by OpenMarket says. “Chatbots are more than a short-lived fad,” says the company’s Jay Emmet. “They are an untapped mobile engagement solution that consumers and businesses could benefit from both from a convenience and financial perspective.”

    Mahindra Comviva adds chatbot payments to mobile wallet

    December 22nd, 2016

    PARTNER NEWS: Customers using mobile financial services firm Mahindra Comviva’s Mobiquity Wallet can now make payments through a chatbot integration designed to assist consumers “through their digital payments journey with their banks”. The feature forms… More

    Facebook update brings tokenization to Messenger payments

    November 15th, 2016

    Facebook has introduced a payments update to its Messenger platform that will allow US businesses who are not integrated with Stripe or PayPal to process payments within both messages and webview using tokenization technology. The… More

    Facebook updates Messenger bots to enable payment

    September 13th, 2016

    Businesses across the US will now be able to sell products and services through Facebook’s Messenger app. An update to the social network’s recently launched Messenger chatbot platform will enable bots to accept payments without having… More

    Pizza Hut enables orders on social media

    July 14th, 2016

    Customers of Pizza Hut will soon be able to place orders using Facebook Messenger and Twitter through a new chatbot launched by the pizza chain and technology provider Conversable. “With this service, customers will be able to reorder their favourites or saved orders from any US Pizza Hut location by chatting directly with the Pizza Hut accounts on Facebook Messenger and Twitter as well as get answers to frequently asked questions and receive the latest deals and promotions,” Pizza Hut says.