News about Chatbot.
March 15th, 2017
A group of Capital One customers have begun piloting Eno, a chatbot that uses artificial intelligence to answer requests for account information and to pay bills via SMS and emojis. “You can get a quick update on your accounts by texting Eno things like ‘what’s my balance’ or ‘how much credit do I have’,” the bank says. “You can also pay your credit card bill by texting ‘pay my bill’.”
March 2nd, 2017
Istanbul-based mobile retailer Getir has integrated Mastercard’s Masterpass service into its Facebook Messenger bot, enabling customers to choose products, place their order and pay from within a chat window. “Customers simply search for ‘Getir’ in Messenger, chat with an intelligent bot in a natural, conversational way, and make a secure payment with Masterpass,” Getir says.
February 14th, 2017
Nearly half of mobile users in the US and UK (49%) say they would like more conversational chatbot and/or SMS messaging options with brands, research released by OpenMarket says. “Chatbots are more than a short-lived fad,” says the company’s Jay Emmet. “They are an untapped mobile engagement solution that consumers and businesses could benefit from both from a convenience and financial perspective.”
December 22nd, 2016
PARTNER NEWS: Customers using mobile financial services firm Mahindra Comviva’s Mobiquity Wallet can now make payments through a chatbot integration designed to assist consumers “through their digital payments journey with their banks”. The feature forms…
November 15th, 2016
Facebook has introduced a payments update to its Messenger platform that will allow US businesses who are not integrated with Stripe or PayPal to process payments within both messages and webview using tokenization technology. The…
September 13th, 2016
Businesses across the US will now be able to sell products and services through Facebook’s Messenger app. An update to the social network’s recently launched Messenger chatbot platform will enable bots to accept payments without having…
July 14th, 2016
Customers of Pizza Hut will soon be able to place orders using Facebook Messenger and Twitter through a new chatbot launched by the pizza chain and technology provider Conversable. “With this service, customers will be able to reorder their favourites or saved orders from any US Pizza Hut location by chatting directly with the Pizza Hut accounts on Facebook Messenger and Twitter as well as get answers to frequently asked questions and receive the latest deals and promotions,” Pizza Hut says.