Citi to let customers check their bank account from within Facebook Messenger

Citi joins chatbot arms race, unveils Facebook messenger tie-up that will launch later this year — South China Morning Post — “Citi’s offering will be the first Facebook Messenger-embedded chatbot to let customers access their own financial records and potentially conduct transactions in future. It plans to roll out the service worldwide following its launch in Singapore in March.”


Facebook to launch Messenger payments in India

Facebook ready to enter payments in India, begins beta with recharges on Messenger — FactorDaily — “Two sources in the know of the development told FactorDaily that Facebook has been quietly working on building a payments platform, which is independent of WhatsApp payments. ‘The platform will be separate from WhatsApp and will allow peer-to-peer and peer-to-merchant payments,’ said the first source.”


Mastercard lets small businesses sign up for mobile payments via Facebook Messenger

Mastercard uses Facebook Messenger to help small businesses go digital — Mastercard — “To get started, businesses can send a request to the bot to enable QR payments, receive approval from the bank, set up an account and start accepting digital payments in a fast, simple and secure manner. Once the account setup process is complete, business owners can print and display the QR code in their stores or save the code on their phones… This Messenger experience will launch in Nigeria”


Over half of US consumers are now using a P2P payments service

US consumers and debit: Shift to online may inhibit use — Mercator Advisory Group — “57% of all respondents and 78% of young adults aged 18 to 34 use person-to-person payment services such as PayPal, Venmo, Google Wallet, Facebook Messenger, and others accessible online and in-app by mobile devices and nearly half of them use a P2P service at least once a month.”


Facebook expands Messenger P2P payments to the UK

Facebook Messenger payments comes to UK — BBC News — “Facebook has chosen the UK as the first country outside the US to get its Messenger payments service… David Marcus, who runs Messenger, says it is obvious from our messages that we need this. ‘More and more people are having conversations on Messenger about paying one another,’ he explains. ‘As a result it’s a very natural place for you to have the most frictionless and secure way of paying each other.'”



Canadian bank lets customers use learning AI to transact in Facebook Messenger

ATB Financial rolls out world’s first full-featured virtual banking assistant on Facebook Messenger — ATB Financial — “What makes ATB’s virtual assistant unique? Far beyond a Q&A chatbot, its sophisticated banking transaction abilities offer robust personal financial management tools tailored to fit the needs of each individual customer. Customers can seamlessly pay bills, view account balances, send Interac e-Transfers or transfer money between accounts, as well as perform cross-currency money movement all from within their Messenger platform… The virtual assistant is always learning. The more customers engage with it, the more it will be able to do.”


Facebook Messenger adds PayPal P2P payments

Send money to friends and family in Messenger with PayPal — PayPal — “We’re excited today to announce an expansion of our relationship with Facebook with the addition of PayPal as a funding source for peer-to-peer (P2P) payments, right in Messenger… We are also introducing our first-ever PayPal customer service bot for Messenger, so PayPal customers can seamlessly receive payment and account support directly in the app.”


Citi Bot to answer customer queries via Facebook Messenger

Citi launches first Facebook Messenger banking chatbot in Singapore that provides customer account information — Citigroup — “Citi Bot will be able to address a range of common customer needs, including account-specific enquiries such as checking of account balances and transactions, providing credit card bill summaries, rewards and points balances and answering frequently asked questions… The second phase of the Citi Bot will introduce more new features such as card activation, ability to lock and unlock credit cards and transaction alerts for cards.”


ACCC to question Apple on Westpac chat app payments ban

ACCC to question Apple on Westpac chat app payments ban — Australian Financial Review — “Technology giant Apple’s controversial decision to order Westpac Banking Corporation to disable a mobile banking feature that let customers make payments in chat apps such as WhatsApp and Facebook Messenger has caught the attention of Australia’s competition watchdog, amid concerns it could be attempting to remove rivals to its own upcoming service.”





Barclaycard: Realising the potential of conversational commerce is crucial

Barclaycard Conversational Commerce

Having information about how, when and why consumers seek to contact organisations through digital assistants and chatbots and understanding why they are gravitating towards doing so is critical to achieving the full potential of conversational commerce, according to Barclaycard’s managing director of future payments Nick Kerigan and director of future payments Sanjaya Shrestha. More


Westpac launches payments keyboard for chat apps

Westpac Keyboard

Customers of Australian bank Westpac will soon be able to use an innovative replacement for the default keyboard found in social messaging apps such as Facebook Messenger and WhatsApp to make P2P money transfers to friends, family and businesses as well as send cardless cash codes to recipients for ATM withdrawals. More







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