Facebook Messenger users across the US are now being prompted to send and request money transfers by an artificial intelligence-based feature that detects when a payment is being discussed in a conversation on the social media platform and responds with a suggestion designed to help the user complete that payment. More
Having information about how, when and why consumers seek to contact organisations through digital assistants and chatbots and understanding why they are gravitating towards doing so is critical to achieving the full potential of conversational commerce, according to Barclaycard’s managing director of future payments Nick Kerigan and director of future payments Sanjaya Shrestha. More
Customers of Australian bank Westpac will soon be able to use an innovative replacement for the default keyboard found in social messaging apps such as Facebook Messenger and WhatsApp to make P2P money transfers to friends, family and businesses as well as send cardless cash codes to recipients for ATM withdrawals. More
Istanbul-based mobile retailer Getir has integrated Mastercard’s Masterpass service into its Facebook Messenger bot, enabling customers to choose products, place their order and pay from within a chat window... More
Facebook has obtained a licence to manage money transfers between users in Spain, according to El Pais... More
Domino’s Pizza customers can now order pizza through Google Home, the voice-activated home assistant unveiled by Google in October 2016... More
American Express has unveiled an Add a Card feature to its Amex bot for Messenger, allowing eligible US Consumer and Open card members to add their card and billing information for purchases on Facebook... More
Facebook has secured an e-money licence from the Central Bank of Ireland that will allow the company to launch charitable donations and P2P payments through its Messenger service across Europe... More
Facebook has introduced a payments update to its Messenger platform that will allow US businesses who are not integrated with Stripe or PayPal to process payments within both messages and webview using tokenization technology... More
Online payments firm PayPal is to extend its relationship with Facebook and Messenger, becoming a payment option within the messaging app... More
Mastercard has unveiled plans to launch artificial intelligence (AI) bots for its merchant and bank partners, allowing consumers to use chat, messaging and natural language interfaces to shop and manage their finances... More
US consumers can now make purchases from Domino’s Pizza through Facebook’s Messenger app using the fast food chain’s new ordering bot... More
Businesses across the US will now be able to sell products and services through Facebook’s Messenger app... More
Customers of Africa’s Absa Bank can now conduct banking transactions through Facebook Messenger using the bank’s ChatBanking feature... More
Customers of Pizza Hut will soon be able to place orders using Facebook Messenger and Twitter through a new chatbot launched by the pizza chain and technology provider Conversable... More
US consumers are testing a new service that lets them send money through Facebook’s Messenger chat app... More
American Express customers will soon be able to get real-time notifications about their purchases through Facebook’s Messenger app after the company demonstrated how card members can “sign up to receive real-time notifications about their purchases and important information about card benefits and services related to those purchases via an Amex bot for Messenger”... More
Facebook could be looking at letting its users make in-store purchases via its Facebook Messenger chat app, according to The Information... More
Facebook has given some developers access to an as yet unannounced Chat SDK that allows them to build interactive experiences and “bots” in Messenger for shopping, booking travel and more, according to TechCrunch... More
Facebook Messenger users across the US will soon be able to order and pay for an Uber taxi from within the chat app... More