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    Instant messaging (IM)

    News about Instant messaging (IM).

    Orange to launch mobile-only bank with NFC payments and AI

    April 21st, 2017

    Mobile network operator Orange is to launch a mobile-only bank in France in July this year that will offer customers NFC mobile payments, P2P mobile transfers using SMS and an artificial intelligence-based virtual assistant that will eventually be able to complete tasks including making transfers and putting funds in savings. More

    Mastercard rolls out Messenger payment bots with US retailers

    April 19th, 2017

    Subway, FreshDirect and The Cheesecake Factory have begun rolling out payment bots for Facebook Messenger across the US, allowing their customers to secure and complete payments using Mastercard’s Masterpass digital payment platform without having to leave the instant messaging service. More

    Facebook Messenger adds group payments in the US

    April 12th, 2017

    Facebook Messenger users across the US can now send and receive money between groups of people in a Messenger conversation by selecting the payments icon and then choosing who to send or request money from using a list of conversation participants. More

    Facebook Messenger adds payment prompts using artificial intelligence

    April 10th, 2017

    Facebook Messenger users across the US are now being prompted to send and request money transfers by an artificial intelligence-based feature that detects when a payment is being discussed in a conversation on the social media platform and responds with a suggestion designed to help the user complete that payment. More

    WhatsApp to launch UPI-based payments in India?

    April 5th, 2017

    Messaging app WhatsApp is exploring India’s Unified Payments Interface (UPI) platform “among other payment modes” for launching a P2P mobile payment service in the country. “For WhatsApp, which has 200m users in India, integrating UPI instead of building its own wallet would likely be a better option given the stricter guidelines for wallets put out by the Reserve Bank of India,” Economic Times reports.

    Half of US and UK consumers want more chatbots

    February 14th, 2017

    Nearly half of mobile users in the US and UK (49%) say they would like more conversational chatbot and/or SMS messaging options with brands, research released by OpenMarket says. “Chatbots are more than a short-lived fad,” says the company’s Jay Emmet. “They are an untapped mobile engagement solution that consumers and businesses could benefit from both from a convenience and financial perspective.”

    PayPal launches Slack payments bot

    February 8th, 2017

    PayPal customers in the US, UK, Australia and Canada can now send money to each other using a PayPal bot on team messaging service Slack. “Install the PayPal bot available on the Slack App Directory,” PayPal says. “Once installed, link your PayPal account and set your preferred transaction settings — sending money from your PayPal account to a friend is as easy as typing ‘/PayPal send $5 to @Dave’.”

    One in 10 UK consumers have used mobile payments, survey reveals

    January 16th, 2017

    More than one in 10 (11%) of UK consumers have made an in-store mobile payment and do so occasionally, with 2% doing so “wherever possible”, research from price comparison service uSwitch reveals. 6% of Britons… More

    McDonald’s South Africa pilots QR code mobile payments with WeChat

    November 24th, 2016

    McDonald’s South Africa is piloting a mobile payment service at select restaurants in Johannesburg and Cape Town using social messaging app WeChat Africa, enabling customers to complete purchases by presenting QR codes generated by the… More

    China’s mobile commerce lead over US revealed in IAB report

    November 11th, 2016

    China is leading the US when it comes to mobile commerce, with nearly twice as many Chinese consumers making a mobile purchase over the previous 12 months than their American counterparts, a study by the… More

    Dunkin’ Donuts app gets iMessage gifts and payments

    November 1st, 2016

    Customers of coffee chain Dunkin’ Donuts can now deliver Dunkin’ Donuts Cards to friends, family and colleagues using Apple’s iMessage, as well as purchase gifts on the instant messaging platform using Apple Pay to complete the payment. “Once received, the gifts can be easily moved into the Dunkin’ mobile app and registered for use,” the company says.

    Yandex.Money adds iMessage transfers

    October 17th, 2016

    Russian consumers using online payment service Yandex.Money can now send money directly through Apple’s instant messaging service iMessage. “In order to send money to someone, a user opens iMessage, chooses a person from their contacts, selects the Yandex.Money app and specifies the amount to be transferred,” the company says. “The sender receives a message to confirm the money transfer. The sender then enters their Yandex.Money app password to complete the transfer.” Yandex.Money added NFC to its mobile app in April 2016.

    WhatsApp tests NFC for group invites

    September 29th, 2016

    Social messaging service WhatsApp has begun testing a service that enables users to send group invites and join a group chat via links, NFC or QR codes. “The feature is live in version 2.16.281 of the app, which is still in beta,” Android Police reports. Reports that WhatsApp was working on adding NFC for group invites surfaced in May 2016.

    Absa Bank comes to Facebook Messenger

    July 26th, 2016

    Customers of Africa’s Absa Bank can now conduct banking transactions through Facebook Messenger using the bank’s ChatBanking feature. The service will allow customers to retrieve balances, buy airtime or data for their mobile phone, view statements, buy prepaid electricity and make money transfers. “In a one-time only process, Absa customers who are registered for Absa Online and have access to the Express tab can register for ChatBanking for Facebook Messenger,” Absa says. The feature was made available in May 2016 through Twitter.

    Marseille gets SMS payments for on-street parking

    July 20th, 2016

    PARTNER NEWS: Motorists in Marseille, France, will soon be able to pay for the time spent in a parking bay by sending an SMS when they enter and another one when they leave, charging the payment to their mobile phone bill. More

    Pizza Hut enables orders on social media

    July 14th, 2016

    Customers of Pizza Hut will soon be able to place orders using Facebook Messenger and Twitter through a new chatbot launched by the pizza chain and technology provider Conversable. “With this service, customers will be able to reorder their favourites or saved orders from any US Pizza Hut location by chatting directly with the Pizza Hut accounts on Facebook Messenger and Twitter as well as get answers to frequently asked questions and receive the latest deals and promotions,” Pizza Hut says.

    Singapore banks to allow transfers with social media IDs

    July 6th, 2016

    Banks in Singapore are working on a service that would let consumers make payments using their Facebook ID or Twitter username. “The system will allow electronic transfers between account holders who have registered their social media identities with their banks,” The Financial Times reports. “The service will be based on Singapore’s existing internal fund transfer system, known as FAST, which brings together 20 banks to allow near-instant fund transfers.” A pilot is due to take place in early 2017.

    Facebook tests Messenger payments

    July 1st, 2016

    US consumers are testing a new service that lets them send money through Facebook’s Messenger chat app. “The company confirmed it has added a new option in its flagship app’s main navigation titled Send or Request Money,” TechCrunch reports. “The feature will move Facebook users into Messenger in order to manage payments.” The service is only available in the US for “the time being”. Reports that Facebook is also looking at letting users make in-store payments through Messenger emerged in May 2016.

    Amex bot notifies purchases through Facebook Messenger

    June 24th, 2016

    American Express customers will soon be able to get real-time notifications about their purchases through Facebook’s Messenger app after the company demonstrated how card members can “sign up to receive real-time notifications about their purchases and important information about card benefits and services related to those purchases via an Amex bot for Messenger”. Facebook Bots were unveiled in April to bring a range of new functions to the instant messaging app.

    ABN Amro takes payments to WhatsApp

    June 24th, 2016

    Customers of Dutch bank ABN Amro can now send payment requests to others using messaging platform WhatsApp and a new mobile app called Tikkie. “The requester enters the amount in Tikkie and then selects a person from their WhatsApp contacts,” the bank says. “Tikkie creates a link that can be sent with a WhatsApp message. With just one click on the link, the person who receives the message is directed to the iDeal payment environment. The money is automatically credited to [the requester’s] existing current account.”

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