Commonwealth Bank introduces chatbot that can answer 200 banking and payments questions

Commonwealth Bank launches chatbot named Ceba — Commonwealth Bank of Australia — “Commonwealth Bank has launched its chatbot Ceba to assist customers with more than 200 banking tasks such as activating their card, checking account balance, making payments, or getting cardless cash… Available 24/7, Ceba can recognise approximately 60,000 different ways customers ask for the 200 banking tasks and will eventually be able to tell customers what they are spending their money on.”


Westpac integrates mobile banking app with iMessage

Westpac launches iMessage shortcut for customers — Westpac — “The new capability offers Westpac customers a shortcut to access banking services while texting with contacts on their iPhone. By clicking on the new Westpac icon in their text conversation window, customers will be able to make payments, generate a Cardless Cash code and share their BSB and account details without leaving their text message. Westpac for iMessage is an extension of the Westpac Mobile Banking App. Customers with iMessage enabled on their iPhone with iOS 11 and the latest version of the Westpac app (v8.4) will be able to use the capability.”


Messaging service Line looks to cryptocurrencies for payments

Line explores cryptocurrencies for payment services, sources say — Bloomberg — “The messaging provider is in discussions with multiple companies on using cryptocurrencies for payment services including Line Pay, said the people, asking not to be identified because the information isn’t public. The broader goal is to create products that keep users within Line’s ecosystem and keep them coming back to the app, increasing ‘stickiness,’ they said.”


Messaging app Line reports 40m mobile payment users

A Line Pay milestone: 10 million transactions monthly — Line — “Line announced today that Line Pay, a ‘smartphone wallet’ service for the Line platform, has reached 10m global transactions per month as of the end of October 2017. Along with that major milestone, Line Pay has also achieved ¥55bn (approximately US$482m) worth of transactions monthly — or some ¥300bn cumulative from Jan 1 to Nov 2, 2017… Line Pay has also reached 40 million global registered users.”


Apple Pay Cash goes live in latest iOS and watchOS public beta releases

Apple Pay Cash now available in beta on iOS 11.2 and watchOS 4.2 — 9to5Mac — “The new feature lets you send and receive payments using Apple Pay over iMessage as well as pay in stores with a new Apple Pay Cash virtual debit card… Apple Pay Cash will be available for all customers in the United States when iOS 11.2 and watchOS 4.2 are officially released, and developer and public beta testers can start using the feature today.”


Facebook expands Messenger P2P payments to the UK

Facebook Messenger payments comes to UK — BBC News — “Facebook has chosen the UK as the first country outside the US to get its Messenger payments service… David Marcus, who runs Messenger, says it is obvious from our messages that we need this. ‘More and more people are having conversations on Messenger about paying one another,’ he explains. ‘As a result it’s a very natural place for you to have the most frictionless and secure way of paying each other.'”


Facebook’s WhatsApp to offer in-chat payments in India

WhatsApp in-chat payments feature is bad news for digital wallets, payment companies in India — FactorDaily — “Instant messenger WhatsApp is readying an intuitive in-chat payments feature, ahead of a likely December launch in India… This will be the first time that WhatsApp is introducing the payments feature anywhere in the world… The Facebook-owned company has partnered with three banks – State Bank of India, ICICI Bank and HDFC Bank, three of India’s biggest banks, to launch the feature, FactorDaily has also learned.”


Facebook Messenger adds PayPal P2P payments

Send money to friends and family in Messenger with PayPal — PayPal — “We’re excited today to announce an expansion of our relationship with Facebook with the addition of PayPal as a funding source for peer-to-peer (P2P) payments, right in Messenger… We are also introducing our first-ever PayPal customer service bot for Messenger, so PayPal customers can seamlessly receive payment and account support directly in the app.”



New protocol alerts users to encryption breaches

Computer scientists address gap in messaging privacy — University of Birmingham — “With current end-to-end encryption, if an attacker compromises a recipient’s device, they can then put themselves in a position to intercept, read and alter all future communications without sender or recipient ever knowing. The new protocol, published in IEEE Transactions on Information Forensics and Security, forces attackers to leave evidence of any such activity and alerts users to take action.”


You can now send money with PayPal in the Skype mobile app

You can now send money with PayPal in the Skype mobile app — PayPal — “PayPal is now partnering with Skype to allow users in 22 countries to send money to other Skype users with PayPal via their Skype mobile app. With over one billion Skype mobile downloads to date globally, users will be able to use PayPal directly from their Skype app to seamlessly send money in the moment – like for a gift for a family member across the country or internationally.”




In China, Amazon’s ‘store of the future’ is already open

In China, Amazon’s ‘store of the future’ is already open — Tech In Asia — “This is a typical Bingobox store… A shopper opens the door – and registers with the startup – through WeChat, the popular messaging app… The customer has to scan each item’s barcode. And then pay on their phone, either via WeChat or Alibaba’s mobile wallet app, Alipay. As you leave the store, a camera checks you’re taking out only the stuff you paid for.”


Westpac shock as Apple bans its messaging payments app after three months

Westpac shock as Apple bans its messaging payments app after three months — Australian Financial Review — “The iPhone maker surprisingly ordered Westpac to remove a key feature of its recently revamped mobile banking application, which let customers make payments in popular chat applications… In a letter to customers, seen by The Australian Financial Review, Westpac reveals that its Westpac Keyboard function will be removed in July.”


Indian messaging unicorn Hike moves into payments, taking notes from Tencent’s WeChat

Indian messaging unicorn Hike moves into payments, taking notes from Tencent’s WeChat — CNBC — “India’s home-grown instant messaging service Hike on Tuesday announced wide-ranging updates to its app, including a new mobile wallet that lets users send and receive money instantly… The Hike Wallet has several features, including a linkage to the government-backed unified payments interface.”




Discover enhances customer service with in-app messaging

Discover enhances customer service with in-app messaging — Discover — “The new feature, which will be rolled out in phases, enables customers to message Discover’s customer service representatives via the Discover mobile app… Messaging allows customers to message back and forth with an agent whenever it is convenient for them, eliminating the need to stay logged in to the app in order to reach a customer service representative.”


BBVA integrates its financial services into social and messaging networks

BBVA integrates its financial services into social and messaging networks — BBVA — “BBVA customers can now interact in Spain with the bank via social networks and instant messaging services. BBVA has developed two new tools, Chatbot and BBVA Cashup, which allow customers to access financial information via Facebook and Telegram, and also to make payments via Bizum from Whatsapp or any messaging service.”


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