BBVA integrates its financial services into social and messaging networks

BBVA integrates its financial services into social and messaging networks — BBVA — “BBVA customers can now interact in Spain with the bank via social networks and instant messaging services. BBVA has developed two new tools, Chatbot and BBVA Cashup, which allow customers to access financial information via Facebook and Telegram, and also to make payments via Bizum from Whatsapp or any messaging service.”


Disconnected experiences put customer loyalty at risk

Disconnected experiences put customer loyalty at risk — MuleSoft — “Nearly half of UK consumers (48 per cent) would be happy for banks to share their banking transaction history with a trusted third-party if it gave them a more personalised banking experience… Nearly a third (30 per cent) of UK respondents would consider using Amazon, Google, Facebook or Apple for banking services if it was offered, rather than using their standard bank.”







Westpac launches payments keyboard for chat apps

Westpac Keyboard

Customers of Australian bank Westpac will soon be able to use an innovative replacement for the default keyboard found in social messaging apps such as Facebook Messenger and WhatsApp to make P2P money transfers to friends, family and businesses as well as send cardless cash codes to recipients for ATM withdrawals. More


Mastercard analyzes social media payments buzz

Digital wallets were the new way to pay most discussed by consumers on social media in 2016, the 2017 edition of the Mastercard Digital Payments Study has found, with consumers around the world also increasingly interested in the payments possibilities of virtual reality, artificial intelligence, smart home assistants, wearables, and the Internet of Things... More












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