PayPal tops US survey of most trusted financial services brands

Landor Pulse: PayPal leads as most trusted financial services brand — Landor — “Approximately 30% of consumers rank PayPal as trustworthy, compared with 25% for Visa, 23% for Mastercard, and 17% for American Express… Apple Pay and Google Wallet are trusted by only 13% of consumers… Just 17% think Capital One and Chase are trustworthy, with Bank of America one point below at 16%… Bitcoin has the lowest rating of all, with only 6% of consumers believing it to be trustworthy.”


Survey: Market fragmentation is holding back the adoption of mobile payments in Canada

Fragmentation, lack of interest to blame for poor mobile payments adoption in Canada — MobileSyrup — “While almost half of Canadians made a contactless purchase with their debit or credit card, the percentage of mobile payments users for platforms like Android Pay, Samsung Pay and Apple Pay is in the low single digits — even though awareness is “relatively high,” with roughly half of those polled stating they were aware of one of the big three platforms.”


Auriemma reports 5% dip in mobile payment usage in US stores

Security concerns and problems at the register continue to depress mobile pay usage and net promoter scores — Auriemma Consulting Group — “Many Pay users run into problems at checkout… Half of those who had problems at a retail location that accepts mobile payments say the issue made them use the service less often overall… In fact, 45% of in-store Pay purchasers quit trying to use mobile payments entirely, and use a physical card instead.”


Eight in ten air travellers want to store their passport on their phone

Passengers want technology to give them more control over their travel experience — IATA — “82% of travelers would like to be able to use a digital passport on their smartphones for as many travel activities as possible, from booking flights to passing through the airport. Biometric identification systems were the technology of choice with 64% favoring biometric identifiers as their preferred travel token.”


UK contactless card users neglect to check the transaction amount

Consumers ‘not checking’ contactless purchases — Retail Systems — “More than three quarters (76%) of Britons have used contactless payments and 40% now make half or more of their card payments using contactless. However, nearly half (48%) are not always checking the amount before they tap to pay. Young people (those aged 18-34) are the least likely to check the amount before paying, with only four in ten (39%) doing so every time they pay. Customers aged 55 or over are more vigilant, with 62% saying they check the amount every time they use contactless.”


US consumers continue to rely on cash for payments

Cash is still a constant for US consumers — Glory — “84% of US consumers would still like the option to pay by cash while 63% feel it is the most secure way to pay… 61% of Americans trust cash more than mobile payments and 55% favor it over cards respectively. Convenience also plays a key role in consumers’ choice of payments, with 87% wanting the option to pay with cash in all transactions… 64% of consumers use cash the same amount or more than they did a year ago.”


UK consumers warm to face verification at the point of sale

Shoppers give thumbs up to in-store biometrics — Worldpay — “Just under two thirds (63%) of consumers want to be able to use a biometric scan to authorise payments in-store. When it comes to using our body parts to pay, 69% of consumers say they’d be open to using a finger. But respondents are also beginning to come around to the idea of using their face (24%), iris (33%), and voice (18%) to identify themselves at the point of sale.”



US iPhone users ‘unlikely’ to use Face ID for payments

40% of Apple users to spurn facial recognition, according to Juniper survey — Juniper Research — “A new survey conducted by Juniper Research has found that over 40% of iOS users in the US consider themselves unlikely to use facial recognition as a payment security technology… Contactless payment users considered fingerprint sensors and voice recognition more appealing authentication methods, with 74% and 62% respectively saying they are likely to use these technologies.”


More than half of consumers in US, Canada and UK expect to abandon cash in next two years

Consumers to abandon cash by 2020 — Paysafe — “In Canada and the UK, contactless has paved the way for this new era of payments, with three out of five consumers regularly using it for purchases, 62% citing it as more convenient than cash, and 44% stating they preferred to shop in places that take contactless… However, it is America that is very much leading the way in new payment methods with nearly a third (31%) using mobile wallets and one in seven using cryptocurrencies.”


Retailers ready to pay more for payments services that add value

Majority of EMEA retailers plan to increase investment in payments — ACI Worldwide — “55% of retailers and merchants in the EMEA region are planning to increase their investment into new payment capabilities in the next 18 to 24 months… 66% say they are willing to pay more for a broader range of payment services if they add value to their business. 89% say they would expect increased operational efficiency and 88% enhanced customer experience from their investment.”


Mobile payments rise in popularity, reaching tipping point in some countries

Mobile payments rise in popularity, reaching tipping point in some countries — ACI Worldwide — “17% of US consumers now regularly use their smartphone to pay, up from 6% in 2014… In Europe, Spanish consumers are the most active users of mobile wallets, with 25% using them regularly, followed by Italy (24%), Sweden (23%) and the UK (14%). India tops the list of countries surveyed, with 56% of consumers saying they pay with a smartphone regularly”.


Cashless society still far away for most European markets

Cashless society still far away for most European markets — GlobalData — “The closest market to the cashless ideal is Norway, where cash accounted for only 7% of all transactions in 2016 (down from 11% in 2011). The Scandinavian markets generally are the least reliant on cash in the region, with cash accounting for 18% of all transactions in Sweden in 2016, and 26% in Denmark… The most cash-dependent market in Europe is Italy, where cash accounted for 82% of all transactions in the market in 2016 (down from 88% in 2011).”



Emerging markets top mobile payments awareness index

Consumer awareness of payment options by country

More than half of consumers around the world (52%) now say they know which types of mobile payment services are available to them today, but the percentage varies widely between individual countries and across different regions and consumers in emerging markets are significantly more aware of their options than those in the developed world... More



Digital payment platforms primed to topple cash

Digital payment platforms primed to topple cash — US Bank — “According to the recent US Bank Cash Behavior Survey, 47% of consumers surveyed say they prefer the use of digital apps to make payments versus cash (45%)… Overall, 50% of survey respondents reported carrying cash less than half of the time. When they do carry cash, nearly half of consumers surveyed keep less than US$20 on hand, and 76% keep less than $50.”



UK retailers call for higher contactless transaction limit

Paying with a contactless card

More than half of UK retailers that accept contactless payments would like to see the spending limit raised above the current £30 (US$40) cap, with 37% opting for £50 (US$66) and one in five hoping to see a £100 (US$132) ceiling, research released by Barclaycard ahead of the tenth anniversary of the launch of contactless payments in the UK reveals... More


How Australians pay: Evidence from the 2016 Consumer Payments survey

How Australians pay: Evidence from the 2016 Consumer Payments survey — Reserve Bank of Australia — “Cards were the most frequently used means of payment in the 2016 survey, overtaking cash for the first time. Contactless ‘tap and go’ cards are an increasingly popular way of making payments, displacing cash for many lower-value transactions… Consumers are increasingly using their mobile phones to make online and person-to-person payments.”


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