Four in five Americans want to use one platform to manage all their finances

Digital is the new language of money: Americans predict payment apps will move to the top spot in their wallet and would like to manage their financial lives in one place — Koski Research — “Americans predict that apps will be the most common in-person payment type in five years… More than four in five Americans (84%) say they are interested in managing their money from one online central platform for deposits, spending, and saving.”


Study finds consumers are losing interest in digital-only banks

Banking sector continues to evolve as digital-only banks are losing appeal globally — RFi Group — “While consumers showed substantial interests in digital-only banks in previous studies, global appetite for digital-only providers fell from 74% in H1 last year to 63% in H2, and appetite for digital-only main bank has also dropped from 50% to 44%… The findings suggest that traditional banks which continue to ‘up their game’ in engaging consumers digitally will likely be the ones to benefit in the near future.”


One in ten young US adults have used Apple Pay to make an in-store payment

Mobile payments survey: Apple Pay leads Google Pay in usage and interest among Millennials and GenZ in 2018 — Dealspotr — “In-store, a surprising 11% of Millennials and 10% of GenZers have used Apple Pay to pay for items in the checkout line. Apple Pay (10%) was significantly more popular than rival payment platforms such as Google’s Android Pay (4%) and Samsung’s Samsung Pay (2%)… 15% of Millennials and 15% of Generation Z have used Apple Pay to pay when shopping online (vs 9% and 9% for Google Pay).”


Survey: India now has a higher percentage of citizens with a mobile wallet than China

Mobile wallet is gradually displacing cash in India, says GlobalData — GlobalData — “India is one of the top markets globally in terms of mobile wallet adoption with 55.4% survey respondents indicating that they have a mobile wallet and use it. India is followed by China and Denmark… Mobile wallet transactions grew manifold in last five years, rising from R24bn (US$370.6m) in 2013 to R955bn ($14.74bn) in 2017, and will surpass R1tn ($15.44bn) mark in early 2018.”


Australian iPhone users ‘more likely to bank with a provider if it supports Apple Pay’

Australian smartphone sales grow in 2017 as users lock into platforms — Telsyte — “The increasing adoption in mobile contactless payments is starting to influence Australian’s banking decisions… Around one in five (22%) iPhone users claim they are more likely to bank with a provider if it supports Apple Pay. This figure increases to 32% per cent for those who are also using an Apple Watch.”


Line Pay tops mobile payments adoption poll in Taiwan

Line Pay top mobile payment system in Taiwan: Survey — Focus Taiwan — “25.2% of respondents who used mobile payment systems favoured Line Pay, ahead of Apple Pay provided by Apple Inc which was used by 17.9% of those surveyed. The survey found Jko Pay provided by Taiwan’s Jkos Network Co came in third, taking a 10.9% share, followed by Android Pay operated by Google Inc with 9.9% share, and E Sun Wallet provided by E Sun Commercial Bank with 5.2%.”


Over half of US consumers are now using a P2P payments service

US consumers and debit: Shift to online may inhibit use — Mercator Advisory Group — “57% of all respondents and 78% of young adults aged 18 to 34 use person-to-person payment services such as PayPal, Venmo, Google Wallet, Facebook Messenger, and others accessible online and in-app by mobile devices and nearly half of them use a P2P service at least once a month.”


Survey finds Samsung Pay influences repeat purchases of Samsung phones in Spain

Samsung Pay reaches 100m euros in transactions since its launch in Spain — Samsung Spain (translation) — “70% of respondents say that one of the reasons to buy a Samsung smartphone is to continue enjoying this service… The same study found that the use of mobile payment has increased notably in 2017, with 19% of users compared to 5% registered in 2016…. The convenience and simplicity offered by Samsung Pay are key factors for 75% of the respondents who gave the service a high satisfaction rating.”


Consumers call for biometric logins to financial services apps

IBM Future of Identity study: Millennials poised to disrupt authentication landscape — IBM — “Security was vastly ranked as the top priority for banking, investing, and budgeting apps — for these categories on average 70% selected security as the top priority, with 16% selecting privacy, and 14% selecting convenience… 44% ranked fingerprint biometrics as one of the most secure methods of authentication; passwords and PINs were seen as less secure (27% and 12% respectively).”




Boston Fed: One in four US financial institutions now offer a mobile payments service

Survey: Retail mobile banking nearing universal adoption, mobile payment offerings accelerate — Federal Reserve Bank of Boston — “Implementation of mobile payment services is accelerating as financial institutions respond to competitive pressure and the industry momentum for mobile payments: In addition to the 24% already offering mobile payments, 40% plan to do so within two years. Additionally, more than two-thirds of respondents partner or plan to partner with third-party processors and more than half are considering a partnership with a near-field communication (NFC) wallet provider.”


Survey finds high level of consumer satisfaction with mobile payments in US and UK

Auriemma Consulting Group conducts parallel study of mobile pay usage in the US and the UK — Auriemma Consulting Group — “While UK cardholders are slightly more likely than their US counterparts to have used Apple Pay (12% v 9%) and Visa Checkout (9% v 6%) within the past month, other options, such as PayPal In-Store Checkout (5% each) and Android Pay (4% each) show similar usage patterns. Although usage metrics are low, satisfaction with each technology is extremely high.”


US survey finds growing support for biometrics as a replacement for passwords and PINs

Visa survey reveals consumers are ready to say goodbye to passwords — Visa — “Seventy percent of respondents find biometrics easier than passwords and 61% consider it faster. Fewer than a third of consumers use unique passwords for each of their accounts. Fifty percent of consumers responded that the top benefit of using biometrics is eliminating the need to remember multiple passwords or PINs, followed by 46% who said that biometrics is more secure than passwords or PINs for verifying identity.”


One in three ‘connected consumers’ in India now use mobile payments

Kantar TNS study reveals the rise of mobile payments in India — Kantar TNS — “Mobile payments have seen a sharp rise with one in three (35%) connected consumers in India using it. The popularity of mobile payments in India is also revealed by the number of regular users, with 23% saying they use mobile payments at least once a week. The results of the study showed that India (35%) is ahead of other APAC countries like Indonesia (9%) and Philippines (7%) but has still a lot of catching up to do with the likes of China (94%) and Singapore (65%) where mobile payments have become a more regular habit.”


UK consumers split 50:50 on willingness to share personal data with banks

NCR research highlights consumer desire for innovative banking services in the UK — NCR — “Nearly half of respondents (47%) with personal bank accounts would only feel comfortable with banks collecting the bare minimum of data required to run their accounts… 49% were interested in banking loyalty programs in partnership with retailers requiring third-party data sharing. 46% were open to financial advice services that keep track of their spending information to help save money.”


US consumers ready to share purchasing data with financial services AIs

NTT Data study finds Alexa and Siri will drive the digital customer experience of the future for financial services firms — NTT Data — “Consumers are comfortable providing FSIs [Financial Services Institutions] with access to a wide range of data if it enables them to provide advice on spending, insurance products or coverages, or targeted financing options to meet their financial goals. 68% would share online retail purchase information, 61% would share geolocation information, 49% would share Uber, Lyft and OpenTable information, 42% would share Facebook and Twitter information.”


Millennials back biometrics and AI for payments

Millenials driving demand for AI and biometric security — Vocalink — “77% of millennials thought that new AI technologies such as virtual assistants and hands-free speakers like Amazon Echo and Google Home are appealing as payment devices. In addition, 28% of millennials have used fingerprint technologies to verify payments and 35% of the group now believes that fingerprint technology is the most secure method of verification followed by iris scanning at 22%.”



Feed for stories about Survey.

Page 1 of 1812345...Last »