Viewpost survey reveals 80% of Americans support ‘futuristic’ payment technologies and currencies

Viewpost survey reveals 80% of Americans support ‘futuristic’ payment technologies and currencies — Viewpost — “35% see facial recognition as a key authentication technology for making payments within the next ten years, and 32% of Americans trust facial recognition for securing electronic payments. Retinal scanning and voice control — these advanced biometric methods have gained traction in consumers’ consciousness, with some 31% citing retinal scanning as a viable technology for authenticating payments and 18% seeing themselves using voice control to make payments by 2027.”


Debit cards overtake cash to become number one payment method in the UK

Debit cards overtake cash to become number one payment method in the UK — British Retail Consortium — “For the first time the volume of retail purchases made by card now accounts for more than half of all customer transactions, according to the BRC’s latest annual Payments Survey, released today. This has partly been driven by UK customers increasingly using cards for lower value payments.”


Survey finds consumers view contactless shopping as both ‘cool’ and ‘creepy’

Rich Relevance

A survey of consumer attitudes to emerging technologies has found that the majority of both US and European consumers now believe that using fingerprint scanning to pay for purchases is ‘cool’ — but UK and European consumers are divided on the idea of contactless shopping services like Amazon Go, with 40% considering the technology to be ‘cool’ and 31% seeing it as ‘creepy’... More


US consumers turn to digital payments for online purchases

American Express

More than 70% of online shoppers across the US have used digital payment services including mobile wallets, one-click checkout buttons and peer-to-peer (P2P) payment apps, research released by American Express reveals, with 41% “always or sometimes” choosing to use digital solutions when they pay... More


Contactless now the favoured way to pay for British shoppers as spending leaps 34 per cent since the start of 2017

Contactless now the favoured way to pay for British shoppers as spending leaps 34 per cent since the start of 2017 — Barclaycard — “More than half (51%) of all transactions up to the eligible spending limit of £30 are now made using contactless… The amount spent by users of Barclaycard’s Android Contactless Mobile app has jumped by 90% in 2017.”


Ease of use, data security are priorities for bank and credit card mobile app users, JD Power finds

Ease of use, data security are priorities for bank and credit card mobile app users, JD Power finds — JD Power — “More than two-thirds (69%) of study respondents indicate they have used a mobile payment service in the past 30 days. That number jumps to 76% among Millennials and Gen Z. This evidence suggests that efforts to integrate mobile payments with the mobile banking and credit card app experience would be beneficial.”



Rise of the technophobe – education key to tech adoption, says HSBC

Rise of the technophobe – education key to tech adoption, says HSBC — HSBC — “The study of more than 12,000 people in 11 countries reveals four in every five people (80%) believe that technology makes their lives easier but less than half (46%) trust fingerprint recognition to replace their password, despite it being recognised to be at least five times more secure and significantly more convenient than traditional passwords.”


7 in 10 mobile payment users cite security concerns: report

7 in 10 mobile payment users cite security concerns: report — Yonhap News — “Nearly seven out of 10 South Koreans using mobile payment services cited security concerns… According to the report by market researcher DMC Media, 68.8% of the users were satisfied with using financial services via mobile platforms… 88% of the adults had used some sort of mobile payment tool in the past six months, up 8.8% from a survey conducted a year earlier.”




Disconnected experiences put customer loyalty at risk

Disconnected experiences put customer loyalty at risk — MuleSoft — “Nearly half of UK consumers (48 per cent) would be happy for banks to share their banking transaction history with a trusted third-party if it gave them a more personalised banking experience… Nearly a third (30 per cent) of UK respondents would consider using Amazon, Google, Facebook or Apple for banking services if it was offered, rather than using their standard bank.”










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