Bank of America adds AI assistant to mobile banking app

Bank of America delivers first widely available AI–driven virtual financial assistant — Bank of America — “Bank of America is rolling out the first widely available AI-driven virtual assistant of its kind in financial services, Erica, to its 25 million mobile clients… Erica is designed to learn from clients’ behaviours over time, helping them accomplish simple to complex tasks within the mobile banking app with easy-to-follow prompts. Clients can interact with Erica any way they choose, including texting, talking or tapping options on their screen.”


One in five Americans are using voice assistants and chatbots for commerce

Securing conversational commerce: How to make your interactions with virtual assistants safer — Mastercard — “Voice-based and text-based agents are commonly used for basic informational tasks ranging from performing an internet search, to finding the nearest restaurant and giving simple commands such as making a phone call. But a growing number of people are using this interface for more complex tasks, with 21% of respondents using this technology to shop, pay bills, bank online or send money.”


US consumers ready to share purchasing data with financial services AIs

NTT Data study finds Alexa and Siri will drive the digital customer experience of the future for financial services firms — NTT Data — “Consumers are comfortable providing FSIs [Financial Services Institutions] with access to a wide range of data if it enables them to provide advice on spending, insurance products or coverages, or targeted financing options to meet their financial goals. 68% would share online retail purchase information, 61% would share geolocation information, 49% would share Uber, Lyft and OpenTable information, 42% would share Facebook and Twitter information.”


Millennials back biometrics and AI for payments

Millenials driving demand for AI and biometric security — Vocalink — “77% of millennials thought that new AI technologies such as virtual assistants and hands-free speakers like Amazon Echo and Google Home are appealing as payment devices. In addition, 28% of millennials have used fingerprint technologies to verify payments and 35% of the group now believes that fingerprint technology is the most secure method of verification followed by iris scanning at 22%.”


Mobile-only Orange Bank goes live in France

Orange is now also a bank — Orange — “Orange is launching its new banking offer in mainland France today. This 100% mobile-based offer is provided by Orange Bank and will be the only French bank to offer for free a service that provides real-time balances, mobile payment, innovative uses and a virtual adviser that is available 24 hours a day, seven days a week.”


Canadian bank lets customers use learning AI to transact in Facebook Messenger

ATB Financial rolls out world’s first full-featured virtual banking assistant on Facebook Messenger — ATB Financial — “What makes ATB’s virtual assistant unique? Far beyond a Q&A chatbot, its sophisticated banking transaction abilities offer robust personal financial management tools tailored to fit the needs of each individual customer. Customers can seamlessly pay bills, view account balances, send Interac e-Transfers or transfer money between accounts, as well as perform cross-currency money movement all from within their Messenger platform… The virtual assistant is always learning. The more customers engage with it, the more it will be able to do.”


Alibaba challenges Google, Amazon with new Echo-like device

Alibaba challenges Google, Amazon with new Echo-like device — Bloomberg — “Importantly, the gadget — powered by the AliGenie system — may eventually simplify shopping for the Chinese e-commerce giant’s 450 million active buyers who turn to the website for everything from cherries to makeup. It will begin formal sales from August 8 only for China and won’t come with a display.”




OCBC Bank launches cashless QR code payments with its first standalone mobile payments app

OCBC Bank launches cashless QR code payments with its first standalone mobile payments app — OCBC Bank — “The new standalone OCBC Pay Anyone app brings together all OCBC Pay Anyone services and enhancements – peer-to peer e-payments, QR code payments and access to OCBC Pay Anyone integrated with Apple iPhone’s Siri and iMessage – into a fast and easy onestop access to e-payments.”


Google to let users make in-app and online payments with any stored card and add P2P payments to digital assistant

Google Assistant

Google has unveiled a new payment API that will allow customers to make payments through third party mobile apps, websites and the company’s voice-based Google Assistant using “any credit or debit card stored in their Google account” from across a range of services including Android Pay, Google Play and Google Chrome. The API will also let customers use a stored card to complete transactions via a new peer-to-peer (P2P) payments feature that will be added to the digital assistant. More


Orange to launch mobile-only bank with NFC payments and AI

Orange Bank

Mobile network operator Orange is to launch a mobile-only bank in France in July this year that will offer customers NFC mobile payments, P2P mobile transfers using SMS and an artificial intelligence-based virtual assistant that will eventually be able to complete tasks including making transfers and putting funds in savings. More


Barclaycard: Realising the potential of conversational commerce is crucial

Barclaycard Conversational Commerce

Having information about how, when and why consumers seek to contact organisations through digital assistants and chatbots and understanding why they are gravitating towards doing so is critical to achieving the full potential of conversational commerce, according to Barclaycard’s managing director of future payments Nick Kerigan and director of future payments Sanjaya Shrestha. More


Samsung reveals S8 with multi-biometrics, Samsung Pay reaches quarter of a billion transactions and adds online payments

Samsung Galaxy S8

Samsung has unveiled its latest Galaxy S8 and S8 Plus flagship devices, with support for iris and facial recognition technology and a fingerprint sensor which is now located on the back of the phone. Samsung Pass deals with major banks, an expansion of Samsung Pay to include online payments and details of its Bixby virtual assistant have also been announced. More


Starbucks to add gift cards to iMessage as Mobile Order & Pay grows

Users can send each other Starbucks gift cards in Apple's messaging app

Starbucks customers across the US will soon be able to purchase gift cards using Apple Pay and send them to friends and family within Apple’s iMessage platform. The move comes as the coffee giant reveals it now has approximately nine million mobile paying customers with one in three using Mobile Order & Pay, which accounted for 8% of all transactions made across US stores last month. More







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