Barclaycard: Realising the potential of conversational commerce is crucial

Barclaycard Conversational Commerce

Having information about how, when and why consumers seek to contact organisations through digital assistants and chatbots and understanding why they are gravitating towards doing so is critical to achieving the full potential of conversational commerce, according to Barclaycard’s managing director of future payments Nick Kerigan and director of future payments Sanjaya Shrestha. More


Nordea Bank: PSD2 will require banks to adopt a ‘totally new way of viewing their customer base’

Nordea's Liisa Kanniainen

Significant confusion and a high level of fragmentation can be expected over the next five years as European financial institutions become accustomed to new regulations under the Payment Services Directive (PSD2) which will open the door to new competition within the European payment services market, says Nordea Bank’s vice president of strategic business development, transaction banking and business innovation. More


Starbucks to add gift cards to iMessage as Mobile Order & Pay grows

Users can send each other Starbucks gift cards in Apple's messaging app

Starbucks customers across the US will soon be able to purchase gift cards using Apple Pay and send them to friends and family within Apple’s iMessage platform. The move comes as the coffee giant reveals it now has approximately nine million mobile paying customers with one in three using Mobile Order & Pay, which accounted for 8% of all transactions made across US stores last month. More


Samsung Pay goes live across India with support for Paytm and UPI money transfers

Samsung Pay India

Samsung Pay has launched in India with support from Visa, Mastercard, American Express, Axis Bank, HDFC Bank, ICICI Bank, SBI Cards and Standard Chartered Bank, with Citibank India support expected “shortly”. The service has also integrated India’s leading mobile wallet Paytm and comes with support for peer-to-peer money transfers through the Indian government’s Unified Payments Interface platform. More


ABN Amro shares lessons learned deploying a mobile wallet service

From SIM-based NFC to HCE: ABN Amro’s search for the right mobile payments solution

Knowledge Centre Convenience, speed, reliability and security are the four most important pillars to building and delivering a successful mobile payment service, says Dutch bank ABN Amro’s senior product manager for mobile payments. Seven key lessons learned along the way are also shared in an in-depth paper which is now available in the NFC World Knowledge Centre. More








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