The NFC feature of the kiosk allows customers to top up NFC phones and standard phones equipped with an RFID sticker without first having to enter their phone number.
A pilot kiosk was introduced in October 2010 in the main Swisscom store in the country’s capital, Bern. The kiosk has reduced in-store waiting time and enabled staff to spend more time on more complex customer service work.
The pilot has now been extended to two other cities, Zurich and Lausanne. “Based on good customer feedback, we are planning to roll out more Sicap in-store reload kiosks,” says Swisscom’s Alexandra Reich.
Sicap’s Aleeda Fazal adds: “The reload kiosk is part of our Sicap micropayment processing offer, designed with innovation and added value for operators in mind. For Swisscom, we are proud to associate a rapid return on investment with the potential for evolution of the solution to include more commercial offers and more technology options.”