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US consumers trust banks most with card data

December 17th, 2014

Three in four online buyers (76%) are dissatisfied with the strength of credit card and personal information security among retailers with some 72% of respondents saying they trust their own bank the most with credit card data and personally identifiable information, US research from Bizrate Insights reveals. 48% trust PayPal with their payment and personal information, 45% trust Amazon, 21% trust Apple, 12% trust American Express, 18% trust eBay, 12% trust Google and 12% trust none of the above.

Half of Brits interested in mobile payments

December 15th, 2014

Almost one in two (47%) UK consumers are interested in mobile payments, research from Oxygen8 has found, with 11% saying they would like to use their mobile phone only, replacing the use of credit and debit cards altogether. 25% of respondents have purchased an item on eBay using their mobile device, 14% have paid bills, 10% have purchased clothes via an app and 9% have bought groceries via an app, the survey found.

One in four US smartphone owners have paid by mobile

December 8th, 2014

Almost a quarter (24%) of US smartphone owners have now used one or more mobile payment apps, research from PunchTab has found. Starbucks tops the popularity list with 40% of respondents citing it as their most-used mobile payment app. More than half (55%) of millennials say they would like a single mobile payment app that can be used across multiple stores and offers loyalty programs, the research also found.

One in ten US iPhone 6 owners have now used Apple Pay

December 4th, 2014

Apple Pay is yet to gain widespread adoption among iPhone 6 owners due to poor awareness of which stores accept the NFC payments technology and a lack of understanding of how the service works, a survey conducted by InfoScout has found. Those who have used it, however, compare it highly favourably to using a traditional plastic card.  More

Half of UK consumers use digital wallets

December 2nd, 2014

More than half of UK consumers (54%) say that they often or always use digital wallets to pay for goods online, according to research from online payments service Skrill, and 17% of 18-24 year olds are also paying for goods and services in-store with a mobile device. The company defines a digital wallet as a “payment method that enables people to make online transactions conveniently and securely via their mobile, tablet, laptop or PC.”

17% of French consumers make mobile payments

November 28th, 2014

Almost one fifth (17%) of French consumers have now made a mobile payment, with 25% of 16-34 year olds claiming to have done so compared with 13% of 35-75 year olds, research released by telecoms company Prixtel has revealed. Mobile purchase frequency remains low among these buyers, however, with 97% making a purchase with their mobile device less than twice a month.

30% of US smartphone owners to use mobile payments this holiday season

November 21st, 2014

Nearly one in three (30%) US smartphone owners say they plan to use mobile payment offerings such as Apple Pay or Google Wallet for shopping in stores this holiday season, Bluetooth ‘connected card’ maker Stratos’ 2014 Holiday Mobile Payments Survey has found. 17% said they would spend more because of these new payment options and 5% said they felt “more comfortable” paying with their device than using traditional payment cards.

Millennials more open to mobile payments

November 21st, 2014

Among US and UK consumers who have not yet used a mobile wallet, 18-34 year olds are the most enthusiastic when asked about the potential benefits, research from JWT Intelligence has found. “These consumers are more interested than others in using a phone to pay if it makes transactions faster, makes splitting bills easier, can replace cash in low-denomination payments and helps keep track of purchases,” the company reveals.

65% of Canadians plan to make mobile payments

November 20th, 2014

Almost seven in ten Canadian smartphone owners (68%) are aware of NFC or QR codes and 65% are likely to make NFC or QR payments over the next six months, research by Visa Canada has revealed. “Canada is a world leader in mobile NFC and QR payments,” says Visa’s Derek Colfer. “It is very encouraging to see solid awareness of NFC payments as well as that upwards of 26% of Canadians are beginning to use their mobile device for online ecommerce payments.”

inMarket hits 18% of US mobile shoppers

November 18th, 2014

Mobile in-store marketing solution provider inMarket’s iBeacon platform now reaches 31.5m monthly active consumers, the equivalent of 18% of all US mobile users, according to research conducted by Comscore. “Our beacon program works because we reach shoppers in stores via the shopping apps they already use and love,” says CEO Todd Dipaola. “Ultimately, success in beacons comes down to scale, context, and user experience.”

Survey: Contactless adoption requires security proof

November 17th, 2014

Two out of three Americans would consider making mobile or contactless payments more often if they were proven to be secure, a survey of 1,000 US consumers conducted by Kelton Research for Gemalto has found. Currently, however, 69% are concerned about mobile payments security and 62% are worried about the security of contactless payments.

Small US businesses have no POS upgrade plans

November 5th, 2014

Just 4% of independent business owners in the US are aware they have a contactless POS terminal and 14% are not sure, Newtek Business Services’ latest SBA Market Sentiment Survey has revealed — and only 7% say they plan to upgrade so they can make contactless NFC payments like Apple Pay available to their customers, while 93% say they have no plans to do so.

Aislelabs compares beacons

November 3rd, 2014

Toronto-based in-store marketing specialist Aislelabs has published an online comparison examining Bluetooth Low Energy (BLE) beacon hardware from 16 different vendors including Estimote, Kontakt and Gimbal. “Over the past three months, we have stress tested the beacons under many conditions, examining every aspect of them,” the company says. “This is the first and most comprehensive report of its kind.”

40% of North Americans use mobile payments

November 3rd, 2014

40% of US and Canadian consumers have now used their smartphone to make a payment at a merchant location, up from 16% two years ago, according to Accenture’s 2014 North America Consumer Payments Survey. Millennials (52%) and high-income consumers (55%) are the most “avid adopters” of mobile payments, research based on responses from 4,000 consumers revealed.

60% of consumers will share data with stores

October 31st, 2014

A majority of Americans (60%) would be comfortable divulging information about themselves anonymously to their favourite stores, a new survey from Wearables.com and The Center for Generational Kinetics reveals. A further 56% would be happy to divulge information to a product brand and 46% would be happy to share their information with an app. 18% of respondents would also provide information to receive notifications of the real-time location of their friends.

Survey finds US consumers willing to switch platforms to get Apple Pay

October 27th, 2014

Almost half (45%) of US smartphone owners with non-iOS devices would be willing to switch to an iOS device in order to gain access to Apple Pay, a study from market research firm Lab42 has… More

23% of Canadians have made a mobile payment

October 21st, 2014

Almost a quarter of Canadians (23%) have now made a mobile payment in-store with nearly a third (29%) having used their device to make an online purchase, new research from PayPal Canada has found. Nearly half (45%) of the respondents also agreed that Canadians are ready to embrace emerging methods of payments such as conducting a mobile payment via a wearable device.

Over 20m NFC devices now in use in Japan

October 20th, 2014

There are 20.55 million NFC mobile handsets in use in Japan according to new data compiled by the Mobile NFC Association. A total of 86 different NFC phones are currently available from the three main mobile network operators, NTT Docomo, KDDI and Softbank.

NFC technology report available for free download

September 30th, 2014

NFC Technologies and Systems, a 98-page report that explains in detail the technology behind NFC tag reading and writing, the role and functionality of trusted service managers (TSMs), how secure elements work and how they… More

NFC Business Models report available for free download

September 5th, 2014

NFC Business Models, NFC World’s landmark 2011 research report on strategies for monetising NFC, is now available as a free download in the NFC World+ Knowledge Centre. “This 170-page report continues to provide many lessons that can be applied to advantage by businesses introducing mobile payments and digital wallet services today — and provides unique insight into how and why it has taken so much longer than expected for mobile payments to take off,” says author Sarah Clark.

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