News about Survey.
August 18th, 2016
More than two thirds of UK consumers (67%) who use contactless payments would prefer the function to be added to something they already own or wear, rather than purchase a brand new wearable payment device.
August 11th, 2016
Nearly three in ten US consumers (29%) express a willingness to use mobile wallets in the next six months, a survey by Computer Services Inc. (CSI) reveals, with 12% strongly agreeing that they plan to do so. “This willingness was even more prevalent among millennials, with 19% of consumers aged 18-34 planning to use it,” the company says. Only 7% of baby boomers (ages 55+) claimed a strong chance of doing likewise. The study was conducted by Harris Poll.
July 28th, 2016
The majority of US and UK consumers (54%) have now used a mobile wallet, research from Urban Airship reveals, with 30% of respondents using them in the past week.
July 26th, 2016
Almost two thirds of US consumers (62%) expect the country to become a cashless society in their lifetime, research released by Gallup reveals. “Solid majorities in all age groups say they can foresee a US society without cash, including 58% of those 65 and older and 63% of 18-to-29 year olds,” the firm says. “54% still say they like to have cash on them at all times. 42% say they are comfortable not having cash on them.”
July 20th, 2016
More than half of Irish debit and credit card owners (54%) are using contactless payments when purchasing goods and services, research released by payment technology provider BOI Payment Acceptance (BOIPA) reveals, with the average contactless payment standing at €11.33.
July 14th, 2016
More than two thirds (68%) of European consumers want to use biometrics as a method of payment authentication, research from Visa reveals, and 73% see two-factor authentication as a secure way to confirm an account holder’s identity.
July 11th, 2016
Apple Pay captures the greatest proportion of eligible users in the US with 33%, followed by Samsung Pay with 23%, research released by Auriemma Consulting Group (ACG) reveals. However, Samsung Pay users report higher satisfaction levels and fewer issues at the point of sale compared to Apple Pay users, with near equal proportions recommending both mobile payment services.
July 8th, 2016
Customers who pay using NFC mobile payments are more likely to leave a tip, according to a survey by mobile POS provider Square. 73% of customers tipped when using NFC mobile payments compared to 71% who tipped using EMV and 67% who paid using magnetic stripe cards at the point of sale.
July 7th, 2016
US supermarket giant Walmart has completed its nationwide rollout of Walmart Pay, making the service available in more than 4,600 stores across the country. The retailer has also recorded a 45% increase in Walmart Pay transactions in the last week.
July 4th, 2016
More than 25% of US smartphone owners make use of mobile payment apps at least once a month, research from Parks Associates reveals. “More than 3m retailers combined accept Apple Pay and Android Pay, but consumers currently prefer retailer-specific apps such as the Starbucks payment app,” the firm says. “The most dominant payment app is currently PayPal, which is used by one in five smartphone owners.” Retail branded apps take second place, followed by Google Wallet/Android Pay and Apple Pay in third.
June 27th, 2016
More than two thirds of Indian millennials (67%) have purchased goods online and in-store using their mobile phone, research from ACI Worldwide reveals. “For those who shop using their mobile device, they do so more frequently — and with lower transaction values — than non-millennials,” the research firm says. “More than a third of respondents prefer alternative payments (e.g. PayPal, Alipay) for mobile-initiated purchases.”
June 22nd, 2016
Two out of five US consumers (40%) have or would use in-store mobile payments, up from 34% in 2015, research from Bank of America reveals. “The majority (57%) of consumers would consider or are already using a P2P money transfer service from their bank,” the bank adds. “Nearly two in three (62%) respondents use mobile or online as their preferred method of banking. More than half (54%) of consumers also say they are active users of a mobile banking app, up from 48% last year.”
June 21st, 2016
More than two thirds of UK consumers (68%) believe that cashless technologies will completely replace physical money by 2036, research released by the Mayor of London’s promotional company London & Partners reveals. The figure is higher in London, where three quarters of people believe cash will disappear within 20 years. The research is based on 2,000 respondents and has been released to coincide with London Technology Week, hosted by London & Partners and MasterCard.
June 14th, 2016
Android Pay tops the list of the most popular mobile payment services used by US consumers with 19% saying they have made an in-store payment via the service, research from Walker Sands reveals.
May 31st, 2016
More than a quarter of US consumers (27%) with an eligible smartphone have used Apple Pay, Android Pay or Samsung Pay, according to research released by Auriemma Consulting Group (ACG). 39% say they would use mobile…
May 27th, 2016
One in four British consumers intend to use their mobile phone to make NFC-based mobile payments in the next 12 months, according to research from MasterCard. One in 20 are already making NFC mobile payments once…
May 26th, 2016
More than half of US and UK consumers (52%) prefer to log in to online accounts using “modern authentication methods”, research from Gigya reveals, including 29% who favour two-factor authentication and 20% who prefer biometric authentication.
May 24th, 2016
Half of US adults now use mobile banking, with the number of users increasing by 29m since last year, research released by Javelin reveals. “This dramatic shift in consumers’ channel preferences puts pressure on financial institutions to innovate in the space to meet increased demand for mobile functionality,” the firm says.
May 4th, 2016
Nearly a third of European consumers (32%) have now made an in-store mobile payment, research by Fujitsu shows, while 22% have adopted wearable technologies. 44% still use cash every day, 37% would consider leaving their current bank or insurer if they don’t offer up-to-date technology, 47% would let banks or insurers use their data to recommend relevant products and services and 44% want their data used to keep them informed of their spending habits.
May 4th, 2016
More than 60 contactless transactions took place every second across the UK during the month of February, The UK Cards Association reveals. In total, there were 159.1m contactless transactions, with the average payment sitting at £8.28. “With more than 60 transactions taking place a second, it is clear contactless card payments are becoming ever more popular,” says the organisation’s head of policy Richard Koch.