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Apple Pay is top choice among US consumers as mobile payment security concerns fade

April 22nd, 2015

Apple Pay has become the top choice of services among US consumers planning on using mobile payments in the next 90 days, a survey conducted by 451 Research has found — and consumers increasingly think mobile payments are more secure than credit cards. More

Europeans back banks for mobile payments

April 10th, 2015

Some 185m Europeans will use a mobile payment app this year, up 51% on 2014, a survey of 14,000 consumers for ING has revealed, and respondents say they are far more likely to use apps… More

Apple Pay users report merchant POS problems

March 31st, 2015

Two in three Apple Pay users have encountered a problem when attempting to pay with the mobile payment service in a store, a survey from Phoenix Marketing International reveals. Most issues related to terminals not… More

Four in ten US iPhone 6 owners have now used Apple Pay

March 13th, 2015

Apple Pay has been tried at least once by 42% of iPhone 6 and 6 Plus owners in the US, a survey by Auriemma Consulting Group (ACG) has found — and almost half the owners who haven’t yet tried… More

Most iPhone 6 owners yet to use Apple Pay

March 11th, 2015

Four in five iPhone 6 and 6+ owners in the US are yet to make use of Apple Pay (79%), a Trustev survey has found. Of the 21% who have tried it, 80% are using it less than three times a week, 62% use it either not at all or once in a typical week and 30% say they “never” use it in an average week. Just 2.1% use it 10 times or more a week.

White paper identifies clear consumer preference for NFC

February 23rd, 2015

NFC Technology: How Changing Consumer Preferences Create New Opportunities For Retailers, a 26-page white paper that presents the results of a Strategy Analytics and NFC Forum study into US consumer attitudes to NFC, QR codes and Bluetooth beacons in retail, is now available to download from the NFC World+ Knowledge Centre. “In five of six use cases identified, more than twice as many consumers preferred NFC to the leading alternative,” the survey found.

Lloyds Bank to push customer rewards to mobile phones and smartwatches

February 19th, 2015

Lloyds Bank is to start sending push notifications about special deals with selected retailers to customers’ smartwatches and smartphones. The launch of push notifications for the UK bank’s Everyday Offers service – which allows customers… More

NFC gets 75% approval rating from US consumers

February 13th, 2015

The speed, convenience and control of NFC have made it a clear winner with the American public in a study conducted by Strategy Analytics for the NFC Forum. “Once you get the technology into the… More

Generation Z prefers biometrics to passwords

February 9th, 2015

Three quarters (76%) of the UK’s “Generation Z” consumers — aged between 16 and 24 — say they would feel comfortable making a payment using biometric security, a survey conducted by Opinion Matters for Visa Europe has revealed, and 69% believe it would make their lives faster and easier. Overall, Generation Z rated biometrics as a 7 out of 10 compared with non-biometrics at 6 out of 10.

One in three Millennials to use a mobile wallet in 2015

February 3rd, 2015

5% of US consumers currently use a mobile wallet and 18% intend to use one in the next year, credit scorer Fico’s “Millennial Banking Insights and Opportunity” survey has found, with the percentage rising to 32% among Millennials — defined as those born between 1980 and 1994. 21% of respondents said they currently use an alternative payment service like Venmo or PayPal and 39% expect to use one in the next year.

ATM operators report on EMV readiness

February 3rd, 2015

More than six in ten (61%) US ATM operators expect “the vast majority” of their network will be capable of handling EMV transactions by the end of 2016, the ATM Industry Association has revealed. “As of the end of 2014, 65% of respondents report having at least one ATM capable of handling EMV transactions,” the survey found.

One in four online transactions are now mobile

January 30th, 2015

Over a quarter (25.8%) of the world’s online transactions now take place on a mobile device, up from 23.3% in the third quarter of 2014 and 37% up on the 18.8% recorded in the fourth quarter of 2013, Adyen’s quarterly Mobile Payments Index has revealed. “December showed the highest proportion of mobile payments at 26.6%, followed closely by November at 26.1%,” the study found.

Payment security tops retailer priorities

January 22nd, 2015

More than 63% of US retailers have included payment security among their top three priorities for 2015 in a survey by Boston Retail Partners, with 650% more retailers planning to support EMV by October. “Recent data breaches at several top retailers, high-profile hacking, plus the looming October 2015 deadline shifting credit card liability back to the retailer for those not compliant with EMV policies seem to be likely causes,” the firm explains.

Most US retailers won’t be ready for EMV

January 22nd, 2015

More than half of all US retailers (55%) are still not fully prepared for the migration to EMV despite the impending October deadline, a survey for ACI Worldwide has revealed. Some 14% still have work to do, 19% are not prepared and 22% are still evaluating their options. “Just 12% of retailer respondents are already compliant, while 19% are confident they will meet the October deadline,” the survey found.

One in three Germans ready to use mobile payments

January 20th, 2015

Almost one third of German consumers (31%) would use mobile payments if it meant they could do away with a purse or wallet completely, a survey by TNS Infratest for mobile payments provider Yapital has… More

US consumers call for more retailers to accept mobile payments

January 13th, 2015

More than half (53%) of US consumers think it is important for more retailers to install devices that enable them to pay with their smartphones, a Verifone survey conducted by Wakefield Research has revealed, with… More

US consumers trust banks most with card data

December 17th, 2014

Three in four online buyers (76%) are dissatisfied with the strength of credit card and personal information security among retailers with some 72% of respondents saying they trust their own bank the most with credit card data and personally identifiable information, US research from Bizrate Insights reveals. 48% trust PayPal with their payment and personal information, 45% trust Amazon, 21% trust Apple, 12% trust American Express, 18% trust eBay, 12% trust Google and 12% trust none of the above.

Half of Brits interested in mobile payments

December 15th, 2014

Almost one in two (47%) UK consumers are interested in mobile payments, research from Oxygen8 has found, with 11% saying they would like to use their mobile phone only, replacing the use of credit and debit cards altogether. 25% of respondents have purchased an item on eBay using their mobile device, 14% have paid bills, 10% have purchased clothes via an app and 9% have bought groceries via an app, the survey found.

US online buyers warm to mobile payments

December 9th, 2014

Two fifths (40%) of US online buyers like the idea of making a mobile payment instead of carrying around a wallet with 76% saying they are dissatisfied with the strength of credit card security among retailers, a survey conducted by Bizrate Insights has found. 19% of respondents also said they were interested in using Apple Pay.

One in four US smartphone owners have paid by mobile

December 8th, 2014

Almost a quarter (24%) of US smartphone owners have now used one or more mobile payment apps, research from PunchTab has found. Starbucks tops the popularity list with 40% of respondents citing it as their most-used mobile payment app. More than half (55%) of millennials say they would like a single mobile payment app that can be used across multiple stores and offers loyalty programs, the research also found.

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