India’s ICICI Bank launches voice recognition service

India’s largest private sector bank ICICI Bank has become the first in the country to launch a voice recognition-based service, allowing more than 33 million customers to make banking transactions through the bank’s call centre by authenticating themselves using their voice. “Our decision to invest in this new technology was primarily driven by the objective of enhancing the everyday banking experience of our customers,” said CEO Chanda Kochhar.