Shake Shack rolls back its cashless store plans

Shake Shack first quarter 2018 earnings call — Shake Shack — “Some of the things we’ve clearly seen is that our guests do often want to pay with cash. In the first rollout at Astor Place, we did not accept cash at all. And there are people who have told us very clearly, ‘We want to pay with cash’. So in this next phase, we’re going to go ahead and have cashiers as well as kiosks.”


Shake Shack to open cashless kiosk in New York

Shake Shack to open cashless, kiosk-only location in New York City — CNBC — “Located in Astor Place, this Shake Shack won’t have a cashier’s counter. Instead, guests will use digital kiosks or their mobile phones to place orders. Manning these kiosks will be “hospitality champs,” Shake Shack employees who specialize in making customers’ time in the restaurant as seamless and enjoyable as possible.”



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