Commonwealth Bank introduces chatbot that can answer 200 banking and payments questions

Commonwealth Bank launches chatbot named Ceba — Commonwealth Bank of Australia — “Commonwealth Bank has launched its chatbot Ceba to assist customers with more than 200 banking tasks such as activating their card, checking account balance, making payments, or getting cardless cash… Available 24/7, Ceba can recognise approximately 60,000 different ways customers ask for the 200 banking tasks and will eventually be able to tell customers what they are spending their money on.”

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