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    Customer experience

    News about Customer experience.

    Lloyds Bank to push customer rewards to mobile phones and smartwatches

    February 19th, 2015

    Lloyds Bank is to start sending push notifications about special deals with selected retailers to customers’ smartwatches and smartphones. The launch of push notifications for the UK bank’s Everyday Offers service – which allows customers… More

    McDonald’s on mobile payments: We prefer to let our customers choose how they pay

    November 13th, 2014

    McDonald’s sees accepting NFC mobile payments as part of its on-going customer service improvement remit, the fast food giant’s Anja Carroll has told NFC World+. “We can accept all payment products that leverage standard NFC… More

    Square adds actions to POS transactions

    July 25th, 2014

    “Square Register’s sales, refund and settlement data can now all be used as triggers for IFTTT recipes,” GigaOm reports. “If an employee makes a big sale, IFTTT could automatically send a congratulatory email or SMS to the salesperson or note the sale in a Google Doc. Or if a store issues a big refund, IFTTT could notify the owner, reminding him or her to follow up with the dissatisfied customer.”

    Telstra uses NFC to cut costs and improve customer service for broadband users

    May 22nd, 2014

    Australian telecommunications provider Telstra is now applying NFC tags to all its broadband modems, enabling customers to access personalised help, information and support recommendations by tapping the tag with their NFC phone. The company’s Telstra… More

    Australian bank tests beacons in branches

    May 14th, 2014

    St George Bank is testing the use of Bluetooth LE technology to send a welcome message and personalised information directly to a customer’s iPhone when they enter a branch. The pilot in three Sydney branches… More

    Square uses digital receipts to create conversations between consumers and merchants

    May 14th, 2014

    Mobile point-of-sale specialist Square has introduced a new service that “turns the receipt into a conversation channel”. Square Feedback “prompts customers to send feedback on their experience directly to the business owner through their digital… More

    Introducing NFC World+, the new way to keep up to date with the mobile transaction revolution

    May 7th, 2014

    Starting today, NFC World has a new name and a new mission — to report on the full array of emerging technologies that are transforming how consumers choose what to buy, who to buy from,… More