Samsung partners with Grab for mobile payments in south-east Asia

Grab and Samsung sign MOU to drive digital inclusion in south-east Asia — Samsung — “Grab and Samsung will work together on a wide range of initiatives to bring the benefits of technology, such as enhanced customer experiences and improved income opportunities, to millions of consumers and Grab driver-partners across south-east Asia… The two companies will also work together to expand into south-east Asia’s fragmented mobile payments ecosystem and provide a mobile payments solution that will serve the needs of consumers in south-east Asia.”


Mastercard to add biometric security to online transactions in Europe

Mastercard establishes biometrics as the new normal for safer online shopping — Mastercard — “Consumers will have the capability to use biometrics, such as fingerprints or facial recognition, as a way to identify themselves when they shop and pay with Mastercard as of April 2019… This shift to biometrics is part of Mastercard’s new action plan to help banks, retailers and partners to prevent fraud and improve the consumer experience in the new digital environment. It also meets new regulatory requirements around Strong Customer Authentication set out by PSD2 and is aimed at ensuring a smoother consumer experience and reducing unjustified declines.”



Retailers ready to pay more for payments services that add value

Majority of EMEA retailers plan to increase investment in payments — ACI Worldwide — “55% of retailers and merchants in the EMEA region are planning to increase their investment into new payment capabilities in the next 18 to 24 months… 66% say they are willing to pay more for a broader range of payment services if they add value to their business. 89% say they would expect increased operational efficiency and 88% enhanced customer experience from their investment.”


Survey finds consumers view contactless shopping as both ‘cool’ and ‘creepy’

Rich Relevance

A survey of consumer attitudes to emerging technologies has found that the majority of both US and European consumers now believe that using fingerprint scanning to pay for purchases is ‘cool’ — but UK and European consumers are divided on the idea of contactless shopping services like Amazon Go, with 40% considering the technology to be ‘cool’ and 31% seeing it as ‘creepy’... More



Discover enhances customer service with in-app messaging

Discover enhances customer service with in-app messaging — Discover — “The new feature, which will be rolled out in phases, enables customers to message Discover’s customer service representatives via the Discover mobile app… Messaging allows customers to message back and forth with an agent whenever it is convenient for them, eliminating the need to stay logged in to the app in order to reach a customer service representative.”









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