Chatbots to issue over 1bn coupons a year by 2022

Digital coupon redemptions to surpass $90bn by 2022 — Juniper Research — “Juniper has quantified the volume of chatbot coupons as 25m this year, with this set to reach 1.1bn by 2022. The technology will enable greater personalisation of offers; particularly through use via social media, and at a fraction of the cost of using human operatives, and will aid in driving commerce transactions both online and in-store… Mobile will account for nearly 80% of all coupon redemptions by 2022.”


Auriemma reports 5% dip in mobile payment usage in US stores

Security concerns and problems at the register continue to depress mobile pay usage and net promoter scores — Auriemma Consulting Group — “Many Pay users run into problems at checkout… Half of those who had problems at a retail location that accepts mobile payments say the issue made them use the service less often overall… In fact, 45% of in-store Pay purchasers quit trying to use mobile payments entirely, and use a physical card instead.”


UK contactless card users neglect to check the transaction amount

Consumers ‘not checking’ contactless purchases — Retail Systems — “More than three quarters (76%) of Britons have used contactless payments and 40% now make half or more of their card payments using contactless. However, nearly half (48%) are not always checking the amount before they tap to pay. Young people (those aged 18-34) are the least likely to check the amount before paying, with only four in ten (39%) doing so every time they pay. Customers aged 55 or over are more vigilant, with 62% saying they check the amount every time they use contactless.”


China and India to drive growth in digital transactions

Digital payments volumes continue to rise globally as new payments ecosystem emerges — Capgemini — “Global digital payments volumes are predicted to increase by an average 10.9% through to 2020, reaching nearly 726bn transactions, according to the World Payments Report 2017… Volumes generated by emerging economies will grow by 19.6%, or three-times the rate of mature economies. Emerging Asia, led by China and India, is projected to grow 30.9%.”



US consumers continue to rely on cash for payments

Cash is still a constant for US consumers — Glory — “84% of US consumers would still like the option to pay by cash while 63% feel it is the most secure way to pay… 61% of Americans trust cash more than mobile payments and 55% favor it over cards respectively. Convenience also plays a key role in consumers’ choice of payments, with 87% wanting the option to pay with cash in all transactions… 64% of consumers use cash the same amount or more than they did a year ago.”


Cambridge academics report on cryptocurrency market status

Global Cryptocurrency Benchmarking Study — University of Cambridge — “This is the first study to systematically investigate key cryptocurrency industry sectors by collecting empirical, non-public data. The study gathered survey data from nearly 150 cryptocurrency companies and individuals, and it covers 38 countries from five world regions. The study details the key industry sectors that have emerged and the different entities that inhabit them.”


Mobile payments rise in popularity, reaching tipping point in some countries

Mobile payments rise in popularity, reaching tipping point in some countries — ACI Worldwide — “17% of US consumers now regularly use their smartphone to pay, up from 6% in 2014… In Europe, Spanish consumers are the most active users of mobile wallets, with 25% using them regularly, followed by Italy (24%), Sweden (23%) and the UK (14%). India tops the list of countries surveyed, with 56% of consumers saying they pay with a smartphone regularly”.


Cashless society still far away for most European markets

Cashless society still far away for most European markets — GlobalData — “The closest market to the cashless ideal is Norway, where cash accounted for only 7% of all transactions in 2016 (down from 11% in 2011). The Scandinavian markets generally are the least reliant on cash in the region, with cash accounting for 18% of all transactions in Sweden in 2016, and 26% in Denmark… The most cash-dependent market in Europe is Italy, where cash accounted for 82% of all transactions in the market in 2016 (down from 88% in 2011).”


Emerging markets top mobile payments awareness index

Consumer awareness of payment options by country

More than half of consumers around the world (52%) now say they know which types of mobile payment services are available to them today, but the percentage varies widely between individual countries and across different regions and consumers in emerging markets are significantly more aware of their options than those in the developed world... More





UK card expenditure statistics: June 2017

UK card expenditure statistics: June 2017 — UK Finance — “There were just under 1.4bn card payments in June, a monthly record and a 12% rise in the last 12 months. This is the highest annual rate of growth in the number of payments since June 2008, driven by a robust rise in online (+20%) and contactless (+143%) purchases… Contactless payments accounted for 34% of all card transactions, while online payments accounted for 13%.”




UK retailers call for higher contactless transaction limit

Paying with a contactless card

More than half of UK retailers that accept contactless payments would like to see the spending limit raised above the current £30 (US$40) cap, with 37% opting for £50 (US$66) and one in five hoping to see a £100 (US$132) ceiling, research released by Barclaycard ahead of the tenth anniversary of the launch of contactless payments in the UK reveals... More


Moneris study reveals 36% contactless payment increase in Canada

Moneris study reveals 36% contactless payment increase in Canada — MobileSyrup – “Moneris unveiled a 36.29% year-over-year gain, possibly due to Android Pay recently launching in Canada, and with little more than a year since Apple Pay’s full Canadian release… Within the next five and a half months Moneris predicts that 50% of all Canadian transactions will be contactless.”


Tap-and-go kills the cash cow

Tap-and-go kills the cash cow — Sydney Morning Herald – “Australia has become a nation of tappers, with official figures showing that the card has finally overtaken cash as our most-frequently-used payment method… The Reserve Bank attributes that to several factors, including the widespread rollout of tap-and-go Eftpos functionality. Around one-third of all point-of-sale payments are now made using tap-and-go.”


Mastercard and Visa lose share to UnionPay in global cards market

Mastercard and Visa lose share to UnionPay in global cards market — RBR — “The continued rapid expansion of the Chinese cards market has helped UnionPay to increase its share of cards to 43% in 2016, and extend its lead over Visa and Mastercard. UnionPay has been the largest scheme globally for card numbers since 2010 and, by the end of 2016, there were more than six billion UnionPay branded cards in circulation.”


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